From the Field: Expert Insights

Insurers have long invested in customer experience, and in an increasingly volatile world, that focus matters even more.

A costly friction runs through the insurance distribution channel.

Retirement planning has always involved contemplating uncertainty.

Following the One Big Beautiful Bill Act, eligible retirees may face a lower tax bill in the coming years.

Disability income protection planning is one of the most essential components of financial planning and one of the most overlooked.

The day my father gave me a gift of peace, clarity, preparation – and love.

Social engineering is the top driver of commercial cyber claims.

Tax filing season offers life insurance professionals a powerful yet underused window for proactive planning.

In 2026, the focus is set to move beyond digitizing individual steps and toward reinventing the end-to-end operating model.

The bill aims to expand what the FAIR Plan covers, strengthen how claims are handled and hold the system accountable when it fails policyholders.

For employers and benefits brokers, this moment presents more than a trend; it presents an opportunity.

Two trends reshaping how employers, brokers and financial professionals can support employees.

Trump Accounts aren’t the only savings vehicles for children, but they are unique.

How can we make insurance feel less like a chore and more like a conversation?

Repositioning life insurance from a protection product to a wellness benefit is a win for both carriers and consumers.  

The auto insurance claims operation in 2026 looks almost nothing like it did five years ago.

Personal lines are entering 2026 with real signs of stabilization, but not the kind that lets agents relax underwriting discipline or reset client expectations.

Insurers occupy a dual role in today’s employment environment.

Expecting developers to oversee identity, keep up with constantly changing user needs and carry out their primary functions is a recipe for burnout.