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‘AI communication gap’ leaves negative impression on customers

13 hours ago
Some insurers should reconsider how they use artificial intelligence for customer service, as a new Trustpilot report found that an "AI communication gap" could negatively affect consumer reviews. Read more
More Top Stories
TOP NEWS
  • How to help clients navigate the LTCi underwriting process

  • PHL Variable liquidation pushed out to 2027, Connecticut regulators say

  • What’s fueling record annuity growth?

  • States take Trump administration to court over Medicaid rule

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In this issue...

  • The Medicare agent squeeze
  • How to have a black belt practice — With John Terry
  • Georgia insurance agent wows on ‘American Idol’ — with Philmon Lee
  • ACA subsidy turbulence is reshaping employee benefits
  • Regulators tackle controversial annuity illustrations
  • Every role in your agency touches revenue
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SPECIAL FEATURE

Estate planning 2.0: How ILITs can create liquidity

Irrevocable life insurance trusts provide liquidity when needed, and control over how wealth transfers stays intact. Read More

MORE FEATURES

From The Field

Why job boards are failing insurance agencies

For the better part of two decades, job boards were a default starting point for insurance agencies trying to recruit.

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    Who’s left holding the risk when insurers drop AI liability coverage?

    When an AI system produces a faulty output, an infringing piece of content or a downstream business loss, the question of who pays has quietly changed.

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      Never stop learning: A lesson for the next generation of advisors

      People who continue learning are better prepared to build the future.

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      More From The Field

ADVISOR NEWS

The overlooked retirement security risk that must be addressed

Cognitive decline can undermine a client’s retirement plan, and advisors must not be afraid to discuss that risk

  • What advisors should know about hedge funds in retirement planning
  • Retirement control is top success measure for middle class, ACLI says
  • Industry groups applaud House passage of Financial Exploitation Prevention Act
  • Younger workers more likely to be eligible for a retirement plan after changing jobs
  • Bank of America community event unpacks sales tax hike, small business struggles
More ADVISOR NEWS

NEWSWIRES

Auto insurance reforms take effect in NY in effort to lower rates

Part of the governor’ s effort to cut auto insurance premiums in New York has gone into effect. On Wednesday, Hochul announced that the state’ s Department of Financial Services, which regulates insurers and other financial entities, has issued new guidance to auto insurance companies requiring they lower their rates to reflect the changes in law made this year.

  • Studies from University of Alabama Further Understanding of Neurology (Understanding stroke caregiving in rural contexts: a qualitative study of family caregivers’ cultural values, coping behaviors, and technology use): Health and Medicine – Neurology
  • New state law will create more transparency of dental insurance benefits
  • Rob Sand pledges to reverse Iowa Medicaid privatization
  • Millions drop ACA coverage amid price jump
  • What’s next for the Federal Reserve building in downtown KC after city action
More NEWSWIRES

INN Insider

Steps to Form an LLC and Obtain an EIN in Texas

  • Florida’s Citizens Insurance Cuts Home Insurance Rates by 8.8%
  • Rochester drivers spend $575 a month on cars, study says
  • Y Intercept Hong Kong Ltd Makes New Investment in J.B. Hunt Transport Services, Inc. $JBHT
  • Y Intercept Hong Kong Ltd Purchases 116,531 Shares of Citigroup Inc. $C
More INN Insider

Annuity News

State Farm’s agency overhaul: What distribution can learn

State Farm’s “Next Gen Good Neighbor” initiative delivers a message to life and annuity distribution leaders. Read More

  • A new era at the Federal Reserve
  • Why annuities are gaining traction with younger investors
  • Reframing retirement income for greater certainty
More Annuity News

Life Insurance News

Estate planning 2.0: How ILITs can create liquidity

Irrevocable life insurance trusts provide liquidity when needed, and control over how wealth transfers stays intact. Read More

  • How executive benefits impact an estate plan
  • AI-created images in insurance fraud and the impacts on clients, advisors
  • Avoid the ‘summertime slump:’ Strategies to remain productive
More Life Insurance News

Health/Employee Benefits News

Over $130K worth of artwork seized from Natick psychiatrist convicted of fraud

A Natick psychiatrist who was found guilty of billing health insurers millions for services he never provided has been ordered ... Read More

Missouri ends Medicaid coverage of chiropractor treatments

JEFFERSON CITY— Missouri’ s Medicaid health insurance program for low-income and disabled residents has ended its coverage of c... Read More

Iowa Gov. Kim Reynolds creates Iowa Medicaid fraud task force as deficit grows

Other members of Iowa's Medicaid fraud panel will include:. Department of Health and Human Services principal Deputy Direc... Read More

  • Why More Sioux City Residents Choose Direct-Pay Dental Care
More Health/Employee Benefits News

Property and Casualty News

Worried about insurance rates? Your loyalty might be costing you

Insurance rates have skyrocketed since the pandemic, and jaw-dropping renewal notices have left many consumers stretched thin w... Read More

Signature Resolution Welcomes Jack Haverty to Our Panel of Neutrals

BOSTON, July 3, 2026/ PRNewswire-PRWeb/-- Signature Resolution is proud to announce that Jack Haverty has joined its panel of n... Read More

Washington fines farm labor contractor $692,750

A Moxee, Wash., farm labor contractor has been fined $692,750 by the Department of Labor and Industries for transporting farmwo... Read More

  • Auto insurance reforms take effect in N.Y. in effort to lower rates
More Property and Casualty News

Insurtech News

Image shows the NAIC logo

NAIC criticized over network flaws and communication after cyberattack

The National Association of Insurance Commissioners is struggling to contain the fallout from a June 11 cyber breach that poten... Read More

  • Jury Found Charlie Javice Guilty Judge Gave Her to 85 Months Now She Tries No GPS Again
  • PwC: Turning AI risks into opportunities can bring competitive advantage
  • AI-generated video of Canada’s prime minister drove a widow to lose $1 million in crypto fraud
More Insurtech News

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Press Releases

  • Prosperity Life GroupSM Launches Prosperity PathWaySM Series, Bringing Greater Choice and Flexibility to Retirement Income Planning
  • Senior Market Sales® Fortifies Annuity Reach With Acquisition of Retirement Planning Firm Stratton & Company
  • RFP #T01625
  • Rockwood Programs Appoints Kerry Ladouceur as Vice President, Financial Lines
  • JP Insurance Group Launches Commercial Property & Casualty Division; Appoints Joe Webster as Managing Director
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