Study Findings from Faculty of Health Sciences Provide New Insights into Patient Experience (Factors Influencing Satisfaction with Service Delivery Among National Health Insurance Scheme Enrollees in Ibadan, Southwest Nigeria): Health and Medicine – Patient Experience

Health & Medicine Business Daily

2022 FEB 03 (NewsRx) -- By a News Reporter-Staff News Editor at Health & Medicine Business Daily -- Fresh data on patient experience are presented in a new report. According to news reporting originating from Observatory, South Africa, by NewsRx correspondents, research stated, “Perceived quality of care is a determinant of uptake of health services.”

The news editors obtained a quote from the research from Faculty of Health Sciences: “This study aimed to assess the determinants of quality of care of enrollees in the National Health Insurance Scheme (NHIS) in Nigeria. The outcome was satisfaction with health care services, which was used as a proxy for quality. Findings will assist in the intervention to enhance enrollment in the scheme and for universal health coverage attainment. This was a descriptive cross-sectional study conducted among enrollees in selected NHIS facilities in Ibadan, Nigeria. Data on satisfaction with health care were collected among selected 432 enrollees with the aid of an adapted semi-structured WHO-USAID interviewer-administered questionnaire. Data were analyzed using chi-square and multiple logistic regression models (a = 0.05).”

According to the news editors, the research concluded: “Among predictors of satisfaction with health services were younger age (OR = 1.85, 95% CI = 1.05-3.25, p = .024), working in the private sector (OR = 1.84, 95% CI = 1.03-3.28, p = .022), and seeking information about quality of services prior enrollment (OR = 1.63, 95% CI = 1.04-2.53, p = .013). Targeted intervention based on the findings of this study should be implemented to improve satisfaction with the services offered.”

For more information on this research see: Factors Influencing Satisfaction with Service Delivery Among National Health Insurance Scheme Enrollees in Ibadan, Southwest Nigeria. Journal of Patient Experience, 2022,9. (Journal of Patient Experience - http://jpx.sagepub.com/). The publisher for Journal of Patient Experience is SAGE Publishing.

A free version of this journal article is available at https://doi.org/10.1177/23743735221074186.

Our news journalists report that additional information may be obtained by contacting PhD Steve Reid MBChB, Primary Health Care Directorate, Faculty of Health Sciences, Observatory, South Africa. Additional authors for this research include MD (Res) Tolu Oni MBBS, Ayo Stephen Adebowale PhD.