Southwick medical practice closes, citing ‘ongoing constraints’ from health insurance companies

SOUTHWICK — Jordan Healthcare, a medical practice at 800 College Highway, closed Tuesday after warning patients that Jordan won’t be able to help with prescription refills after Feb. 21.

The letter to patients advises them to find new providers — a daunting task due to shortages of primary care doctors, according to health care experts — as soon as possible as Jordan Healthcare will only be available to help with referrals until Feb. 21. Massachusetts law requires that medical records be maintained for seven years, and Jordan promised patients to notify them of where those records will be housed once it makes the arrangements.

“This decision comes after much reflection and is driven by circumstances beyond our control, including ongoing constraints from health insurance companies,” the practice wrote on its Facebook page.

Jordan changed from taking insurance to a monthly membership model, patients said. Patients at Jordan originally paid $300 monthly to access the doctor but it was reduced to $100, one family said.

According to the practice’s Facebook page: “At Jordan Healthcare Center, we have always been committed to prioritizing patient-centered care over the limitations of traditional insurance-driven models. While this approach resonated deeply with many of you, the financial realities of maintaining this model have made it no longer viable.”

A message left at the office was not returned Friday and efforts to call owner Jennifer L. Jordan were unsuccessful. Jordan is a family nurse practitioner, according to a biography on the practice’s website.

Jordan, of Belchertown, was sued in December 2023 by a former partner at a now-defunct practice, River’s Edge Primary Care, which was in Chicopee.

Ashley Crane, also a family nurse practitioner and Jordan’s partner at River’s Edge Primary Care, said Jordan sent an email to River’s Edge patients saying she was opening the Southwick practice, persuading River’s Edge patients to leave and join the new, competing, practice.

The lawsuit is still pending in Hampden Superior Court, according to court papers.

The Southwick practice, Jordan Healthcare, was established in May 2022, according to papers filed with the Massachusetts Secretary of State.

In Southwick, the building at 800 College Highway is owned by investors based in Holyoke. The property is now available for lease.

It formerly housed a Baystate primary care provider and before that, was part of the Noble Medical Group before Baystate Health took over Noble Hospital back in 2015.

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