Humana and Doctor on Demand Launch Virtual Primary Care Plan to Bring More Services with Lower Costs to Patients, Insurers, and Employers

Business Wire

With Virtual Primary Care Physicians, Humana's On Hand™ Gives Patients Control of Their Healthcare

LOUISVILLE, Ky.--(BUSINESS WIRE)-- Doctor On Demand® and Humana Inc. (NYSE: HUM) today announced the launch of On Hand™, an innovative and affordable health plan that centers on comprehensive virtual primary care. This new plan design represents a paradigm shift in healthcare where patients will have access to comprehensive, quality care from doctors without having to visit a doctor’s office, available at significantly lower monthly premiums.

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“By partnering with Doctor On Demand, Humana is leading the market with a modern approach to meeting the health plan needs of employers and employees,” said Chris Hunter, Humana’s Group & Military segment president. “Through virtual care delivery, On Hand gives employers the opportunity to affordably offer healthcare benefits to employees without sacrificing comprehensive, quality care.”

Employers and members who elect On Hand as their primary care plan will gain access to a breadth of in-network virtual care services, as well as an expanded clinical care team to help navigate the healthcare system. Patients will have one dedicated primary care physician and access to preventive care, urgent care and behavioral health all through convenient video visits. Patients will also get access to their digital health records and have more control over how they are shared. If needed, patients will receive doctor or specialist referrals for in-person visits that stay within Humana’s network, all supported by the clinical care team to help seamlessly coordinate continued care.

Virtual care not only improves access, but also creates new opportunities to provide high-value health insurance for lower-premium costs. On Hand costs significantly less than the average standard plan today. There is also $0 copay for doctor visits using Doctor On Demand and a $5 copay for common labs and prescriptions.

On Hand features include:

A dedicated primary care provider that creates a stronger patient-provider relationship
Access to board-certified physicians, psychiatrists, psychologists, and nurse practitioners
Wellness visits to track overall patient health, as well as detect any health concerns
In-network referrals and care coordination resulting in lower costs
Standard medical device kit consisting of a digital blood pressure cuff, thermometer, and log
Video visits and secure messaging

“By offering full mind and body care through our expanded clinical care team and fully-integrated technology platform, we’re putting the patient first and introducing continuity of care not previously available through virtual care solutions,” said Hill Ferguson, CEO of Doctor On Demand. “We’re thrilled to partner with Humana to offer this new health plan, one that improves access to high-quality care while reducing overall healthcare costs to the consumer and the health plan alike.”

About Doctor On Demand

Doctor On Demand, the nation’s leading virtual care provider, is reimagining what healthcare looks like for today’s world. Doctor on Demand’s nationwide healthcare platform puts the patient first by providing access to board-certified physicians, psychiatrists, licensed psychologists and a care coordination team via video visits, voice and messaging. Doctor On Demand has a satisfaction rating of 4.9 out of 5 stars across the iTunes store and Google Play, and has become the virtual care provider of choice for hundreds of enterprise customers, including four of the Fortune 10 companies, and over two dozen health plan partners. Through its mobile application and website, consumers can access quality care in all 50 states with an average wait time of five minutes, 24 hours a day, seven days a week.

Doctor On Demand delivers services through employers, health plans, and directly to consumers. While insurance isn’t required, tens of millions of Americans enjoy covered medical and behavioral health visits, including full mind and body services: preventive care, chronic care, urgent care, and behavioral health.

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. It is headquartered in San Francisco with offices in Minneapolis and Washington, D.C. To access Doctor On Demand, download the app (iTunes or Google Play) or visit www.doctorondemand.com.

On Hand™ is the first-in-market implementation of Synapse, Doctor On Demand’s new virtual care platform delivering next generation primary care. With Doctor On Demand’s national medical practice of employed board-certified physicians, Synapse is able to meet the needs of patients who want the option to see the same physician virtually and have continuity of care. Synapse also enables virtual care coordination to ensure the continuum of care is seamless and within network.

On Hand will begin rolling out to Humana members beginning June 2019. To learn more, visit www.doctorondemand.com/HowOnHandWorks.

About Humana

Humana Inc. is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other healthcare professionals as they work to deliver the right care in the right place. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics, and wellness solutions – combine to produce a simplified experience that makes healthcare easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of: