2021/11/01 – Claims Experience & Industry Reputation Conference Session Set by American Property Casualty Insurance Association

DENVER, Colorado, Sept. 28 (TNSeve) -- The American Property Casualty Insurance Association has scheduled a conference session as part of its annual meeting on Nov. 1, 2021, entitled "Claims Experience and Industry Reputation" at the Sheraton Denver Downtown:

According to the agency website:

In 2020, the National Association of Insurance Commissioners combined data reports from state insurance departments found that claims handling represented more than 50 percent of all consumer complaints--far outpacing calls about underwriting, pricing, or rebates. This panel will examine consumers' perceptions of the property casualty insurance industry in comparison to other financial services sectors. The discussion will focus on how claims experience drives not only brand loyalty, but defines the industry's overall reputation and impacts public policy debates in the states and on Capitol Hill.

Panelists:

Thomas Super

Thomas M. Super serves as vice president of the insurance intelligence Group at J.D. Power. Mr. Super, who most recently served as director of strategy for Farmers Insurance Group, has spent 15 years in strategy and leadership positions for such high-profile companies as Booz & Company, The White House and AT&T Corp. While at Farmers, he was a key contributor to the revitalization of the brand, serving in strategy and consumer research areas during his tenure. Prior to joining Farmers, Mr. Super was a consultant with Booz & Company as part of the firm's premier organization and strategy management team. There he advised clients across several industries including consumer, retail, financial services, automotive, media, transportation, health, bio-tech and defense. As an aide in the White House, Super worked on a wide range of economic and budgetary policy issues on behalf of the President George W. Bush.

Rich Thau

Rich Thau is the president of Engagious, Inc. His company is the industry leader in scientifically testing and refining the effectiveness of business and issue-advocacy content, moment-to-moment. The firm helps its clients become more successful by applying the power of behavioral science and social psychology to dial test focus groups. Thau is also the moderator of the high-profile Swing Voter Project, which Engagious conducts in partnership with Axios. Each month, Thau moderates focus groups with "Trump-Biden" swing voters to probe on attitudes towards policies debated in Washington. Axios covers the focus groups first, and then Thau regularly comments on CNN and Sirius XM's POTUS channel. Using dial testing, Thau has spearheaded groundbreaking research in public policy, financial communications, TV shows and movie trailers, insurance, trial consulting, and infomercials. His firm's clients include a host of major trade associations, advocacy groups, and large corporations.

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More information about the event can be found at https://apciaevents.cventevents.com/event/cf682adf-f58b-46c0-82a4-15b1aed71319/websitePage:cf4c430a-3cfd-4cb4-8e48-f4bf42b7499c