State Health Insurance Exchanges Prepare For Open Enrollment By Expanding Use of CodeBaby's Intelligent Virtual Assistants
Connect for Health 's virtual assistant, Kyla, can be found at key points in the website, presenting important information in a clear manner, assisting users in making informed decisions, and providing decision support for critical choices. In time for this year's open enrollment, Connect for Health has expanded Kyla to the Subsidy Eligibility System so that the avatar can answer questions, help people determine if they are eligible for subsidies, and walk them through the enrollment process.
"We have seen that the addition of
Similarly, Access Health CT is using their virtual coach, Tina, to further educate consumers on their choices. After a year of using Tina as part of the exchange, Access Health CT found that their customers are more educated and are looking for a deeper level of information and knowledge as they enroll for plans. As such, Access Health CT has increased the knowledge base for Tina so that she can respond and answer more in depth questions and better guide people to the right location on the site.
"After a year of using Tina, we found that our members knew more about the way the exchanged worked and the types of questions they needed to ask than the years before we implemented the avatar," said
"Open Enrollment can be a stressful time for both the consumer and the health insurance exchanges and we want to help alleviate the pressure on both sides," said
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