SECURA Insurance Chooses Duck Creek’s Digital Solutions to Enhance Engagement with Policyholders and Agencies

Business Wire

The super-regional property and casualty carrier to replace multiple front-end systems with one comprehensive platform that will support their commercial lines of business

BOSTON--(BUSINESS WIRE)-- Duck Creek Technologies today announced that SECURA Insurance Companies will transition its legacy-based front-end distribution systems to Duck Creek’s digital engagement solutions. The mutual insurance company will utilize a platform comprised of AgencyPortal^®, Turnstile^® and AgencyConnect^®to enhance engagement with independent agencies and the customers they serve in the 12 states in which the insurer operates.

“Our focus remains on making it easy for agencies and policyholders to do business with us. Transitioning to one platform to manage our distribution channels and interactions with key stakeholders will help us achieve that objective,” said Todd Thiel, vice president – information technology at SECURA. “As the industry continues to evolve, Duck Creek is providing SECURA with a flexible, scalable portal solution that is capable of supporting our current and future needs.”

Once deployed, the new platform will enable SECURA to:

Engage simply and quickly with their product distribution channels and technology partners
Reduce operating expenses and maintenance costs
Improve operational efficiency and the user experience
Expand portal adoption and increase new business volume

“The marketplace continues to evolve, but the one constant is the customer. No matter who that customer is—a policyholder, agent or third-party technology partner—insurers want to engage each one effectively to ensure a successful interaction,” said Curt Stevenson, chief digital officer at Duck Creek Technologies. “Our solutions focus on providing intuitive, digital experiences between carriers and their customers that facilitate communication and make it easier to conduct business.”

About SECURA Insurance

SECURA Insurance is headquartered in Appleton, Wis. More than 475 independent insurance agencies in 12 states represent the company, which provides a broad range of competitive commercial, personal, farm, nonprofit, and special event products. It is known for providing exceptional service to its agents and policyholders since 1900, and is rated A (Excellent) by A.M. Best for its excellent ability to meet policy holder obligations. The carrier is also a Ward’s Top 50 company for outstanding results in financial performance and consistency over a five-year period. Visit www.secura.net to learn more.

About Duck Creek Technologies

Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, Duck Creek solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise. For more information, visit www.duckcreek.com.