RoamRight, an Arch Insurance Company Brand, Wins 2019 Excellence in Customer Service Award

Business Wire

HUNT VALLEY, Md.--(BUSINESS WIRE)-- RoamRight, an Arch Insurance Company brand, today announced it has been named a winner of the 2019 Excellence in Customer Service Award presented by Business Intelligence Group (BIG).

The travel insurance provider has experienced significant growth in recent years, and its customer service department has maintained high levels of satisfaction. In 2018, the department was restructured, handled a considerable increase in calls during catastrophic hurricanes and kept call center metrics at or above industry standards.

“I am extremely proud of how our customer service team has supported our overall growth,” said Linda Fallon, executive vice president of Arch Insurance’s Travel and Accident division. “Winning the Excellence in Customer Service Award is a testament to our staff’s dedication to helping our customers with their travel insurance.”

“Year after year, the quality of customer service that we receive from companies plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of Business Intelligence Group. “We are thrilled to be honoring Arch RoamRight as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their nominations for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About RoamRight, an Arch Insurance Company brand www.roamright.com

Arch Insurance Company’s travel division based in Hunt Valley, Maryland, provides travel insurance to help U.S. residents traveling around the world. Arch Insurance offers travel insurance plans under the brand RoamRight for leisure, business, student and group travelers taking both domestic and international trips. From trip cancellation to travel medical insurance plans and an award-winning mobile app and website, RoamRight is an industry leader in innovation and technological solutions.

About Business Intelligence Group

Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.