Bajaj Allianz Life Insurance Wins Insurer Innovation Award 2023 at the World's Digital Insurance Awards [Business Wire India]
In the last 3 years, 86% of Bajaj Allianz Life's active customer base has opted for WhatsApp servicing
12% of total service transaction volumes are handled by the WhatsApp Business Platform
2.4 lac customers interact with the BOT monthly to fulfill their policy requirements
TDI with 50k+ members from 100+ countries, hosted the 8th edition of The World's
Bajaj Allianz Life emerged as the regional finalist winner for
To address the challenges of a large and segmented insurance market, Bajaj Allianz Life focused on providing an intuitive real-time customer service experience. The company developed an intuitive customer BOT on the WhatsApp Business Platform, empowering customers to self-serve and quickly resolve queries while also offering real-time human live agent support. The platform has accelerated customer transactions, enabling seamless processes and sharing information about new offerings and solutions. The BOT ecosystem is extended to its sales and distribution channels as well as employees.
The award serves as a testament to
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