American Family Insurance: Providing Support During the Coronavirus Outbreak
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To date, we have taken several actions in response to the pandemic in support of our customers, employees, agency owners and communities, including:
* Encouraging customers to do business with our companies online and via mobile apps
* Working with customers experiencing related financial hardship to explore options for assistance.
* Requiring employees across our companies who can work remotely to do so and continuously increasing the number of employees with this capability
* Encouraging social distancing for the small number of employees whose jobs necessitate they be in an office
* Responding to claims remotely whenever possible and evaluating and discussing the safety of in-person claims handling with customers
* Empowering managers and employees to come up with flexible and creative solutions that enable our workforce to care for their families and themselves, while fulfilling their job responsibilities
* Supporting agency owners who want to work remotely and helping them with the technology to do so
Despite volatile financial markets, the group's financial strength and conservative investment strategy means we have the ability to weather the ups and downs. With strong policyholder equity - which ensures we have the resources to help customers recover from severe weather and other unforeseen events - we will be here for customers when they need us. And, rating agencies Moody's and
During this unprecedented situation in our nation, ongoing communication with and support of our customers, employees, agency owners and partners is a top priority, and we'll continue seeking innovative ways to provide such support.
"So often, we're at our best when the situation appears to be at its worst," said Chief Executive Officer
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