Allianz Global Assistance Launches SmartBenefits(SM) That Pay Customers in Real Time for Flight Delays - InsuranceNewsNet

InsuranceNewsNet

Sign in
  • Subscribe
  • About
  • Advertise
  • Contact
Home Now reading newswires
Topics
  • Life Insurance
  • Annuity News
  • Health/Employee Benefits
  • Property & Casualty
  • Advisor News
  • Washington Wire
  • Fiduciary Rule
  • INN Exclusives
  • Newswires
  • INNsider
  • INN Exclusives
  • NewsWires
  • Magazine
Sign in or register to be an INNsider.
  • INN Exclusives
  • NewsWires
  • ★ Regulation News
  • Podcast
  • Magazine
  • About
  • Advertise
  • Editorial Staff
  • Contact
  • Susbcribe

Get Social

  • Facebook
  • Twitter
  • LinkedIn
  • Google+
Insider
newswires
newswires RSS Get our newsletter
Order Prints Share
August 23, 2018 newswires No comments Views: 13

Allianz Global Assistance Launches SmartBenefits(SM) That Pay Customers in Real Time for Flight Delays

PR Newswire

RICHMOND, Va., Aug. 23, 2018 /PRNewswire/ -- For millions of American travelers affected by travel disruptions every year*, navigating delays in travel and baggage is finally getting easier. Allianz Global Assistance today announced the launch of its new SmartBenefits that will reshape how travel insurance works, along with many customer-centric product enhancements that add value and convenience.** The new benefits and enhanced plans are currently available for any trips booked through the company's travel agency partners.

Allianz Global Assistance USA

Thanks to proprietary technology and new automated claims capabilities, Allianz Travel Insurance customers can now receive proactive claim payments within minutes of a qualifying flight delay. Additionally, on certain plans the company's new fixed-amount payment option allows travelers to file other travel delay and baggage delay claims with no receipts.

To stay ahead of consumers' evolving needs, Allianz Global Assistance has re-engineered its travel protection benefits and added coverages to give customers even better financial protection and emergency medical coverage in the event of travel disruptions, while making it faster and easier to get their claims paid.

Proactive Payments for Flight DelayAllianz Global Assistance is one of the first travel insurance providers to offer proactive claim payments for domestic and international flight delays. By actively monitoring customers' flights for qualifying delays of three to five hours (depending on the policy benefit), the company automatically files a claim for the customer and offers three convenient payment options. Customers can receive typical fixed payments of $100 per person per travel delay on their debit card within minutes of entering payment details, while direct deposit payments can be available in as little as 24-48 hours. If no action is taken, customers are mailed a check automatically.

"No Receipts" Fixed-Amount Payments
We're making claims for travel and bag delays easier by giving customers the option to receive a faster, fixed-amount payment for their inconvenience, without the effort of uploading receipts. A complete claim is filed online or through the TravelSmart™ app by entering basic data points to verify coverage eligibility (e.g., proof of loss or delay). The customer is then notified of their claim approval status typically within seven days and may receive $100 per person per day impacted by the delay.

New Customer-Centric Benefits
These are the most extensive enhancements to the company's entire product portfolio in more than five years. Allianz Global Assistance analyzed customer feedback and identified industry gaps to create new benefits and improved coverages that customers would find most useful and valuable. These include three main areas of product enhancements:

  1. Expanded Travel Coverage – To better protect travelers from modern-day travel risks, Allianz Global Assistance enhanced existing covered reasons and redesigned Travel Delay and Baggage Delay benefits for better coverage. New covered reasons, such as Hurricane Warning (available on select plans) and Mandatory Evacuation, help keep customers out of harm's way and allow them to cancel their trip if a natural disaster makes their destination unsafe.
    When severe weather or storms cause an extended delay by the travel carrier, our redesigned Travel Delay benefit can help travelers cover the cost of reaching their destination earlier by alternative means.
  2. Improved Emergency Medical Coverage – All travel plans now include primary emergency medical coverage, which helps customers get quicker access to medical payments (up to their coverage limits) on qualifying claims. We also improved coverage limits on trip cancellation claims involving pre-existing medical conditions for travelers taking more expensive trips.
  3. Simplified Benefit Descriptions and Usability – Descriptions of benefits and coverages were simplified on Allianz Travel Insurance policies, making it easier for customers to understand what situations can be covered. The company also now reminds customers what their insurance benefits are and ways to access emergency travel assistance through emails sent days before their trip.

"By offering proactive claim payments on qualifying flight delays, our innovative SmartBenefits make it easier for customers to get paid quickly for their inconvenience," stated Mike Nelson, Global CEO of Travel Insurance and Regional CEO for Americas. "These enhancements to our travel protection products make traveling easier, more worry-free and enjoyable for our customers."

All the product enhancements for Allianz Travel Insurance plans became available in most U.S. states on July 24, 2018 for trips booked through the company's travel agency partners. For more information about the new SmartBenefits, visit the training section of the resource center at AgentMaxOnline.com.

Allianz Global Assistance USA
Allianz Global Assistance USA is a leading consumer specialty insurance and assistance provider with operation centers in 35 countries. In the United States, Allianz Global Assistance USA (AGA Service Company) provides insurance to 35 million customers and is best known for its Allianz Travel Insurance plans. In addition to travel insurance, Allianz Global Assistance USA offers tuition insurance, event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. The company also serves as an outsource provider for in-bound call center services and claims administration for property and casualty insurers and credit card companies.

To learn more about Allianz Travel Insurance, please visit allianztravelinsurance.com or Like us on Facebook at Facebook.com/AllianzTravelInsuranceUS.

*Source: Bureau of Transportation Statistics, https://www.transtats.bts.gov/HomeDrillChart.asp, 2018

**Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. For a complete description of the coverage and benefit limits offered under your plan, carefully review your plan's Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, or Nationwide Mutual Insurance Company and Affiliated Companies (One Nationwide Plaza, Columbus, OH 43215-2200), under Form Nos. SRTC 2000 and NSHTC 2500, each rated "A+" (Superior) by A.M. Best Co., depending on state of residence. Allianz Global Assistance, Allianz Travel Insurance, TravelSmart, and SmartBenefits are marks of AGA Service Company or its affiliates. AGA Service Company is the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Non-insurance benefits/products are provided and serviced by AGA Service Company. Benefits and limits vary by plan.  Proactive payments and "no receipts" payments available only on certain plans.  See plan documents for a complete description of the coverage and specific benefit limits offered under your plan.  For plans that include proactive payments:  when you opt in and provide flight information, we'll monitor flights and send flight status and benefit alerts, including alerts about flight delays that qualify for automated travel delay payment.  Standard message/data rates apply to SMS alerts.  Automated claims and payment system availability is not guaranteed and is subject to our sole discretion.  All claims subject to policy terms, conditions, and exclusions.

Cision View original content with multimedia:http://www.prnewswire.com/news-releases/allianz-global-assistance-launches-smartbenefitssm-that-pay-customers-in-real-time-for-flight-delays-300701438.html

SOURCE Allianz Global Assistance USA

Older

Assurant Appoints Jeff Unterreiner as President, U.S. Connected Living

Newer

2019 Honda Pilot Named Top Safety Pick+ by IIHS

Advisor News

  • Baby Boomers Flocking To A Mexican Retirement
  • Retired Massachusetts Landscaper Scammed Out Of $100K, State Says
  • MDRT Study Finds Consumers Want Advisors Over Tech
  • Your Clients Should Plan Retirement Savings To Last 23 Years
  • Robert Moore Steps Down As CEO Of Cetera, Due To Health Reasons
More Advisor News

Annuity News

  • Arizona The Latest State To Attempt An Annuity Sales Rule
  • Nick Lane Assumes Role As President Of AXA Equitable Life
  • Annuity Sales Spiked 14 Percent In 2018, No Slowdown In Sight
  • Speak Out: NAIC Gets Plenty Of Advice On Annuity Sales Rule
  • Lincoln Financial Introduces Annuity Designed For Retirement Rollover Dollars
More Annuity News

Health/Employee Benefits

  • Kansas GOP Pushes For Cheaper Health Plans That May Not Cover Pre-Existing Conditions
  • A Tax Penalty Could Help Shore Up Obamacare In California
  • Government Headed For Close To Half The Nation’s Health Tab
  • National Health Expenditures To Hit $6T By 2027, CMS Predicts
  • Florida Governor Wants To Import Drugs From Canada
More Health/Employee Benefits

Life Insurance

  • Family Turns To Crowdfunding To Pay For Loved One’s Funeral
  • AM Best Upgrades Issuer Credit Rating Outlook For Principal Financial
  • AIG Sets New Term Life Insurance Rates
  • Northwestern Mutual Reports Strong 2018 Financial Results
  • Florida Police: Niece Steals $188,000, Life Insurance, From Aunt
Sponsor
More Life Insurance

Sign up for our FREE e-Newsletter!

Get breaking news, exclusive stories, and money- making insights straight into your inbox.
select Newsletter Options

Most Popular

  • Annuity Sales Spiked 14 Percent In 2018, No Slowdown In Sight
  • Arizona The Latest State To Attempt An Annuity Sales Rule
  • Private Equity Targets Insurance Agencies For M&A Activity
  • Medicare For All, Single-Payer Will Be Discussed At NAHU Conference
  • Understanding The Benefits Of Whole Life Insurance

Featured Offers

Text Ads

Press ReleasesAll press releases

  • LegacyShield® Launches MyTax, An Integrated Solution for Simplified, Professionally Prepared, Tax Returns
  • Nassau Re Launches Insurtech Incubator Will Give Space and Support to Startups in Hartford
  • Peerfit Prepares for Medicare Expansion with Peerfit Move, Recruits Industry Veteran
  • Great American’s Annuity Customers Share Their Secrets to a Great Retirement
  • Securian Financial Introduces Affordable, Protection-Focused IUL with No-Lapse Guarantee
Add your Press Release >

Topics

  • Life Insurance
  • Annuity News
  • Health/Employee Benefits
  • Property and Casualty News
  • Advisor News
  • Washington Wire
  • Regulation

Top Sections

  • INN Exclusives
  • INN Insider

Our Company

  • About
  • Editorial Staff
  • Advertise
  • Contact

Sign up for our FREE e-Newsletter!

Get breaking news, exclusive stories, and money- making insights straight into your inbox.

select Newsletter Options
Facebook Linkedin Twitter Google+
© 2019 InsuranceNewsNet.com, Inc. All rights reserved.
  • Terms & Conditions
  • Privacy Policy
  • Sitemap
  • AdvisorNews

Sign in with your INNsider Account

Not registered? Become an INNsider.