Thanks to proprietary technology and new automated claims capabilities,
To stay ahead of consumers' evolving needs,
Proactive Payments for
"No Receipts" Fixed-Amount Payments
We're making claims for travel and bag delays easier by giving customers the option to receive a faster, fixed-amount payment for their inconvenience, without the effort of uploading receipts. A complete claim is filed online or through the TravelSmart™ app by entering basic data points to verify coverage eligibility (e.g., proof of loss or delay). The customer is then notified of their claim approval status typically within seven days and may receive
New Customer-Centric Benefits
These are the most extensive enhancements to the company's entire product portfolio in more than five years.
- Expanded Travel Coverage – To better protect travelers from modern-day travel risks,
Allianz Global Assistanceenhanced existing covered reasons and redesigned Travel Delay and Baggage Delay benefits for better coverage. New covered reasons, such as Hurricane Warning (available on select plans) and Mandatory Evacuation, help keep customers out of harm's way and allow them to cancel their trip if a natural disaster makes their destination unsafe.
When severe weather or storms cause an extended delay by the travel carrier, our redesigned Travel Delay benefit can help travelers cover the cost of reaching their destination earlier by alternative means.
- Improved Emergency Medical Coverage – All travel plans now include primary emergency medical coverage, which helps customers get quicker access to medical payments (up to their coverage limits) on qualifying claims. We also improved coverage limits on trip cancellation claims involving pre-existing medical conditions for travelers taking more expensive trips.
- Simplified Benefit Descriptions and Usability – Descriptions of benefits and coverages were simplified on
Allianz Travel Insurancepolicies, making it easier for customers to understand what situations can be covered. The company also now reminds customers what their insurance benefits are and ways to access emergency travel assistance through emails sent days before their trip.
"By offering proactive claim payments on qualifying flight delays, our innovative SmartBenefits make it easier for customers to get paid quickly for their inconvenience," stated
All the product enhancements for
**Terms, conditions, and exclusions apply to all plans. Plans are available only to