Alignment Healthcare Launches Industry-First “Access On-Demand Concierge” Program to Make Health Care Simpler and Accessible 24/7 for Seniors at No Added Cost

Business Wire

Program available to all 2019 Alignment Health Plan members, along with other key services from transportation to appointments to in-home meal delivery post-hospitalization

ORANGE, Calif.--(BUSINESS WIRE)-- Alignment Healthcare, a Southern Calif.-based health care company offering Medicare Advantage (MA) insurance coverage for seniors, today announced the launch of ACCESS On-Demand Concierge, a first-of-its-kind program providing a personalized and real-time health care experience exclusive to Alignment Health Plan members, starting Jan. 1, 2019.

Under the new program, a dedicated concierge team will support each member on a range of services, from answering a quick benefits question to connecting them to a physician via phone call or app in middle-of-the-night or weekend – all in real time. Medicare-eligible beneficiaries in Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Joaquin, Santa Clara and Stanislaus counties will be able to enroll in a 2019 Alignment Health Plan during Medicare’s annual election period, Oct. 15-Dec. 7.

“Today’s seniors need – and deserve – a simplified process, with coordinated care that addresses their ever-evolving health issues,” explained John Kao, CEO of Alignment Healthcare, which owns and operates Alignment Health Plan. “Our concierge team will coordinate member care 24/7 by scheduling doctor’s visits, dental or eye exams; answering any benefits questions; providing immediate access to a clinician; or arranging medical appointment transportation and assisting with post-discharge home meal delivery, among other services. That way, seniors have immediate and easy access to quality care for their wide-ranging needs, providing peace of mind, simplicity and a greater overall health care experience with better clinical outcomes. We’re proud to be the first to provide this level of coordinated and personalized care.”

With ACCESS, members receive three core benefits, any time of day, seven days a week:

Easy access to a licensed, board-certified physician by phone or video call,
A dedicated concierge team to help patients make appointments, schedule transportation, determine benefits, arrange in-home meal delivery upon discharge from a hospital, and more; and
Information about their benefits via phone, online member portal, or mobile app.

All Alignment Health Plan members will receive a black ACCESS card with all the information they need to reach their concierge team. Members of some 2019 plans also receive a monthly over-the-counter (OTC) medicine and health aid benefit, where the ACCESS card can be used as a debit card with a monthly stipend to purchase eligible OTC items at more than 50,000 participating drug stores, including CVS, Dollar General, Family General, Rite Aid, Walgreens and Walmart. A majority of Alignment Health Plans are offered with $0 monthly premiums, $0 primary care doctor visits, $0 gym memberships, $0 dental exams and $0 routine eye exams.

Alignment Healthcare also leverages technology and predictive analytics to proactively flag possible health issues relevant to each specific patient, thereby improving both quality of life and clinical outcomes for its members. Powered by the company’s proprietary command center, the company monitors for and notifies members of changes, from a dramatic drop in weight to a missed prescription refill. With the help of data science, issues often faced by patients with similar health histories can also help predict potential problems before they happen, which is especially important for members who have one or more chronic diseases.

For more information, visit alignmenthealthcare.com and to find out more about its health plans, go to alignmenthealthplan.com.

ABOUT ALIGNMENT HEALTHCARE

Alignment Healthcare has created a new model for health care delivery that cuts costs and improves lives by unraveling the inefficiencies of the current system to drive patients, providers and payers toward a common goal of wellness. Harnessing best practices from Medicare Advantage, the company’s innovative data-management technology allows it to commit to caring for seniors exclusively, with special emphasis on treating the chronically ill and frail. With offices and care centers across the country, Alignment Healthcare provides partners and patients with customized care and service where they need it and when they need it, including clinical coordination, risk management and technology facilitation. Alignment Healthcare offers HMO plan options to California residents through Alignment Health Plan, and partners with select health plans in North Carolina and Florida to help deliver better benefits at lower costs. For more information, visit alignmenthealthcare.com.

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