After call center snag, feds push Obamacare enrollment deadline to early Wednesday
The
"While the website and the call center remained open for business on
As in past years, CMS saw an uptick in the volume of consumers using healthcare.gov and contacting the call center as the
"Open enrollment has gone smoothly for Florida Blue, including these last few very busy days, and we support any effort to get more people enrolled for 2020 health coverage," Bartel said in a statement.
As it has for the past several years,
"It's not the first year they've [extended] it," Ray said. "I'm not terribly shocked by it."
Ray said that consumers experienced issues with identity verification and endless loops on healthcare.gov that led people to use the call centers in frustration.
"That might have contributed to driving people toward the end of open enrollment and still needing to apply," Ray said. "That could then have an effect on the call center traffic."
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