Virtuoso Sourcing Group Deploys Debt Collection Solution from Latitude Software

Collection agency uses Latitude’s hosted debt collection software suite to provide superior customer service

JACKSONVILLE, Fla. & AURORA, Colo.--(BUSINESS WIRE)-- Virtuoso Sourcing Group, a provider of outsourced accounts receivable management solutions, has deployed a hosted debt collection solution from Latitude Software, an Interactive Intelligence company (Nasdaq: ININ).

The hosted Latitude software suite has enabled Virtuoso to provide superior customer service, according to Virtuoso’s CEO, Judy La Spada.

“Latitude’s open, Windows-based architecture has enabled us to do our own programming and in-depth analysis so we can flexibly tailor our services,” La Spada said. “We can provide clients with customized reports and we give them the ability to view their data to see the progress we’re making on collections. In addition, we can analyze and identify certain segments of the data to target for maximum collections effectiveness.”

Virtuoso Sourcing Group deployed Latitude Software’s Latitude Center, the company’s core application for managing pre- and post-charge-off accounts and the entire collection workflow process. It also includes functionality for tracking goals and performance to help improve agent productivity.

In addition, Virtuoso has deployed Latitude add-on applications for Web portal access, data mapping, the creation of visual flowcharts, and the automation of file delivery and e-mail notifications.

“During our company’s start-up phase in 2009 we reviewed multiple debt collection solutions,” La Spada said. “The Latitude solution came highly recommended by industry peers. Upon review, it was immediately clear that the solution was created by people who’ve worked in our industry and have been in our shoes. Latitude Center has given us the functionality that competitive products lacked, along with an intuitive user-interface that has minimized agent training time.”

Today, Virtuoso uses the hosted Latitude solution to support all of the company’s agents located across its two Denver sites.

“We’ve taken advantage of Latitude’s hosted option to get us up and running fast, keep start-up costs low, and flexibly scale in response to rapid growth,” La Spada said. “What’s great is that we can move to Latitude’s premise-based solution whenever we’re ready without losing functionality or suffering a disruption in business.”

About Virtuoso Sourcing Group

Virtuoso Sourcing Group LLC is a provider of outsourced ARM solutions to telecommunications, financial services, and energy companies throughout the United States. The company was founded by industry experts whose vision was to build a service organization capable of delivering a superior customer experience, exceptional customer retention, and outstanding receivables management. Virtuoso is headquartered in Aurora, Colorado. For additional information call 888-773-8407, or visit www.virtuososourcing.com.

About Latitude Software

Latitude Software, an Interactive Intelligence company, provides debt collection software and services. Latitude has hosted and on-premise solutions that are easy to use and offer comprehensive functionality for faster, more effective debt collection and portfolio recovery. The Latitude software suite is built using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves more than 200 companies nationwide. Latitude is headquartered in Jacksonville, Florida and can be reached at 866.396.2599, [email protected], or on the Net at www.debtsoftware.com.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed via an on-premise or hosted model, include vertical-specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has more than 4,000 customers worldwide. The company is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. Interactive Intelligence is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). The company employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

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Virtuoso Sourcing GroupMichelle Cooney, 303-755-5007
Sr. V.P. of Business Development
[email protected]
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Interactive Intelligence Inc.Christine Holley, 317-715-8220
Director of Market Communications
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Source: Interactive Intelligence Inc.