Sources Sought Notice – DHA – Global Service Center
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Notice Type: Sources Sought Notice
Posted Date:
Office Address: Other Defense Agencies;
Subject: DHA -
Classification Code: D - Information technology services, including telecommunications services
Solicitation Number: HT0011-14-
Contact:
Description: Other Defense Agencies
Contract Operations Division -
**NO QUESTIONS WILL BE ACCEPTED FOR THIS RFI** 1.0 Purpose of this RFI This Request for Information (RFI) is to obtain information regarding the availability and capability of all qualified sources to assume management of and further mature the
2.0 Background The DHA Health Information Technology (DHAHIT) delivers and manages health care operations through design, development, test, evaluation, and deployment of healthcare information systems worldwide. The Chief Information Officer (CIO) is responsible for Infrastructure and Operations (I&O) directorate who integrates C&CI requirements. DHAHIT captures and analyzes end-to-end performance data for C&CI components and MHS systems including
The DHAGSC also provides comprehensive around-the-clock support and monitoring of the network infrastructure components and security suites deployed to Military Treatment Facilities (MTFs) and other MHS data centers. In addition to network and monitoring services, the DHAGSC manages all aspects of the current development and production Server Virtual Hosting Environment (SVHE) that runs MHS applications for the MTFs. This includes remotely maintaining all blade frames in a standard configuration, all aspects of the underlying blade architecture (SAN and SAN switch fabrics), monitoring and managing the blade environment, back-up, and the distributed applications hosted at the twenty MHS Application Access Gateway (MAAG) sites through a central operations center. Additionally, some staff with Secret clearance is required to access the Secret Internet Protocol Router Network (SIPRnet) and classified data.
MHS applications running on SVHE vary by MAAG site. Below is a partial list of applications approved to run on the SVHE platform: Third Party Outpatient Collection System (TPOCS), TRICARE Online (TOL), Coding & Compliance Editor (CCE), Shared Application Server (SAS), Special Needs Program Management Information System (SNPMIS), and Nutrition Management Information System (NMIS), Bidirectional Health Information Exchange (BHIE), and Janus Enterprise (JLV).
Information Technology Service Management In order to streamline operations, the DHA began an IT Service Management (ITSM) transformation in 2009 using the
The current trouble ticket system is Remedy ITSM 7.6.4. The Remedy ITSM suite is hosted by DHA; the Remedy software, licenses and hardware are government owned, contractor operated (GOCO). The Remedy ITSM tool is supporting our ITIL methodology implementation using the following modules: Incident Management, Problem Management, Change Management, Knowledge Management, Asset Management, Service Level Management, and Service Request Management. This contract excludes the management of the Remedy tool.
3.0 The overarching Service Desk objectives are: * Central point of contact for advice, guidance, and rapid restoration of normal service operations to users using the ITSM model, including the following customers: o Military Services o MTFs o DHA Program Offices o Managed Care Support Contractors (MCSC) o MHS Beneficiaries o Other partner agencies (
4.0 How to Respond a) THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This
Appendix A - Questions to be addressed for this
2. Discuss your approach for improving the consolidated global Service Center as described in the
3. Discuss your ability to staff and provide support for the core DHA applications described in Appendix B.
4. Provide the labor categories that would possess the required expertise/technical skills as described in the
5. Discuss your ability to adapt to changing requirements which may add or remove support for applications.
6. Describe three completed or on-going project(s) in the past three years of similar size and complexity supporting a global Service Center * Within a three page limitation for each project narrative, respondents shall outline the following: o Provide background information on the project or projects presented to demonstrate expertise. o Outline how the project or projects are related to the work described in the
AHLTA AHLTA, formerly CHCS II, is the
Expense Assignment System IV (EAS IV) EAS IV is a quality cost allocation tool providing standardized workload, expense, and manpower data reporting at Medical/Dental Treatment Facilities. This tool improves data validation and assists in auditing capabilities, with providing total cost of care data as well as supporting ad hoc reporting.
Workload Management System for Nursing (WMSN)
WMSN is a management tool used to assess nursing personnel staffing based on patients' nursing care needs. Nurses classify patients according to an assessment of their nursing care needs for the next 24 hour period and determine the total number of nursing care hours (NCH) a unit's patients will require.
Link/URL: https://www.fbo.gov/notices/4497fddac895d5a5daf0307ff19dbf81
Copyright: | (c) 2013 Federal Information & News Dispatch, Inc. |
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