AFR purchases content management products from Interactive Intelligence

Aug 26, 2010 (Datamonitor via COMTEX) -- American Farmers & Ranchers Mutual Insurance Company, or AFR, has purchased content management products from Interactive Intelligence to help it increase efficiencies and improve customer service.

The Interactive Intelligence AcroSoft Documents and AcroSoft ScanPlus products are part of the company's content management solution designed to streamline insurance processes by digitizing documents into electronic format for more effective storage, access, and routing.

AFR anticipates additional cost savings associated with reduced infrastructure when the company moves to its new headquarters location early 2011. Currently, AFR is using the Interactive Intelligence AcroSoft products to electronically scan and index about 10,000 files per week.

Ken Branham, COO of AFR, said: "The Interactive Intelligence content management products will help us reduce processing errors and respond faster to policy and claims questions. We will also use the products to give our state-wide agents real-time claims and policy information. Since our underwriting information is not in our computer systems, we have historically been very dependent on paper files."

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