ACE names new EVP for US claims unit

Jan 23, 2010 (Datamonitor via COMTEX) -- The ACE Group of insurance and reinsurance companies has appointed Doug Poetzsch as the new executive vice president of ACE USA's claims unit.

Mr Poetzsch will have overall responsibility for the ACE USA's claims unit, including several specialized teams responsible for ACE USA's array of commercial insurance products.

He will report to John Lupica, president and CEO of ACE USA and COO of insurance for North America, and Frank Lattal, chief claims officer for ACE Group.

Paul Ramsey has been named executive vice president of claims for ACE Commercial Risk Services. In this new role, Mr Ramsey will oversee the establishment of an integrated claims infrastructure for ACE Commercial Risk Services, the company's new small business division in North America.

In addition, Mr Ramsey will work directly with Mr Lattal on strategic claims initiatives for ACE in North America. He will report to Dennis Crosby, chairman of ACE Commercial Risk Services and Mr Lattal.

Mr Poetzsch joined ACE in 2004 and most recently served as executive vice president, head of ACE USA Specialty Claims and chief technical officer. Prior to joining ACE, he held several senior claims management positions at The Navigators Group, The Gulf Insurance Group and American International Group.

Mr Lupica said: "ACE strives to deliver the most responsive and effective claims service to our insureds, spanning the spectrum from complex, long-tail claims to efficient processing of frequency claims. With deep industry experience, Doug and Paul are well-positioned to deploy ACE's claims network to ensure maximum benefit for ACE customers of all sizes."

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