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March 16, 2023 Newswires
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2022 Business and Sustainability Report

U.S. Regulated Equity Markets (Alternative Disclosure) via PUBT

The Aflac Way: Making a difference while balancing purpose and profit

2022 BUSINESS & SUSTAINABILITY REPORT

ABOUT AFLAC

GOVERNANCE

INVESTMENTS

ENVIRONMENT

WORKFORCE

PHILANTHROPY

APPENDIX

About Aflac Incorporated

Aflac Incorporated (NYSE: AFL) is a Fortune 500 company helping provide protection to our policyholders through its subsidiaries in Japan and the U.S., where it is a leading supplemental insurer by paying cash fast when policyholders get sick or injured. For more than 67 years, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus on recovery, not financial stress. In the U.S., Aflac is the number one provider of supplemental health insurance products.* Aflac Life Insurance Japan is the leading provider of cancer and medical insurance in Japan.

Our Promise

For more than 67 years, Aflac has had the unique privilege of helping to provide financial protection and peace of mind to our millions of policyholders and customers worldwide. While many things have changed over the decades, one thing that has not wavered is Aflac's commitment to all of its stakeholders. Each and every day, we deliver on this commitment to be there for our policyholders when an illness, health event or life situation occurs-those challenging times when our policyholders need us most. We are dedicated to championing people's pursuit of their dreams and careers as employees and independent sales agents and through our diverse distribution networks. We are committed to our decades-long track record of creating value for our shareholders for the investment and trust they place in Aflac Incorporated. We consider ourselves privileged to be in a position to give back and help improve our communities where we can with our philanthropic commitments, including helping children who are facing cancer and other serious illnesses.

Aflac Incorporated's Goal

To provide customers with the best value in supplemental insurance products in the United States and Japan.

Long-Term Growth Strategy

RELEVANT

EXPANSIVE

CUSTOMERS

PRODUCTS

DISTRIBUTION

Table of

Contents

  • A Message from Daniel P. Amos, Aflac Incorporated Chairman and CEO

4 SustainabilityAflac at

  • About This Report
  • About Aflac U.S. and Aflac Japan

22

Financial Highlights

26

HighlightsSustainability

30

Governance

35

Protecting Our

Customers and Data

with Cybersecurity

38

ReportPolitical Activity

39

Investments

43

Environment

48

Workforce

58

Care on Purpose:

Aflac's Strategic

Philanthropy

70

Appendix

  • LIMRA 2021 U.S. Supplemental Health Insurance Total Market Report

1

2022 BUSINESS & SUSTAINABILITY REPORT

ABOUT AFLAC

GOVERNANCE

INVESTMENTS

ENVIRONMENT

WORKFORCE

PHILANTHROPY

APPENDIX

A Message

from Daniel P. Amos, Aflac Incorporated Chairman and CEO

Every day we are open for business, we are reminded that one

thing has not changed since our founding in 1955: People desire

the best health care available and protection from financial

hardship. Now more than ever, we believe consumers are

realizing that it is increasingly harder to accomplish this on their

own. In a complex health care environment that has produced

incredible medical advancements-and incredible costs-it's more

important than ever to have a partner. With Aflac's inventive and

compassionate approach to offering relevant products and

solutions, we believe we are that partner.

Our business approach doesn't just focus on our products and

solutions; all things being equal, we believe most people prefer

doing business with a company that is also a good corporate

citizen. We refer to this as "The Aflac Way."

The Aflac Way serves as a set of guiding principles that are

woven into our culture, daily operations, and interactions with the

communities we serve and in which we live. Whether it is being

there for our policyholders when they need us most, helping

families facing childhood cancer, providing opportunities for our

diverse workforce and distribution channels, being mindful of our

impact on the environment, or being good stewards of the

resources of shareholders, we believe that our approach is not

only the right thing to do but also makes good business sense.

Reflecting on 2022, our management team, employees and sales

distribution have continued to be resilient stewards of our

business, being there for our policyholders when they need us

most-just as we promise. From an overall standpoint, pandemic

conditions impacted operations in Japan, especially in the first

half of 2022, but they are gradually improving. Meanwhile,

pandemic conditions in the U.S. have largely subsided.

I'm proud of what we have accomplished by delivering solid

"All things being equal,

earnings and in terms of our social purpose.

we believe most people

prefer doing business with

a company that is also a

good corporate citizen."

2

2022 BUSINESS & SUSTAINABILITY REPORT

ABOUT AFLAC

GOVERNANCE

INVESTMENTS

ENVIRONMENT

WORKFORCE

PHILANTHROPY

APPENDIX

In 2022 we reported net earnings per diluted share of $6.59 and adjusted earnings per diluted share of $5.67, excluding the impact of foreign currency,* which was the company's second-best year in history following a record 2021. This latter measure of profitability is one of the principal financial measures used to evaluate management's performance and allows us to continue fulfilling our purpose as a socially responsible corporation that benefits shareholders and stakeholders alike over the long term. We are continually working on our foundation of sustainable growth, especially related to leveraging these particular strategic areas of focus:

  • Diversified and productive distribution
  • Recognized, trusted and powerful brand
  • Product innovation and customized, high-quality service
  • Strong capital position marked by stable earnings and strong cash flows
  • Industry-leadingmarket share and scale in Japan and the U.S.

We are pleased to share one remarkable achievement in 2022- our 40th consecutive year of increasing our dividend. We are proud to be able to continue that long track record even amid the backdrop of a global pandemic.

We at Aflac remain committed to being there for our policyholders in their time of need. We will continue to build our business and take care of those who depend on us: our policyholders, shareholders, customers, employees, distribution channels and the communities in which we operate.

"We are continually working on leveraging our diverse and productive distribution; recognized, trusted and powerful brand; product innovation and customized, high-quality service; strong capital position … and industry- leading market share and scale in Japan and the U.S."

Throughout this report, you will read about Aflac Incorporated's financial performance, operations, and some of our

many achievements in our environmental, social and governance initiatives.

I continue to believe that our compassionate approach and the trust we build with those who depend upon us establishes a stronger brand that consumers, employees and all of our stakeholders want to associate with. This approach ultimately helps us generate long-term value for shareholders. We hope that you will enjoy what you find on the pages of this report, as well as future updates.

Daniel P. Amos

CHAIRMAN AND CHIEF EXECUTIVE OFFICER

  • Adjusted earnings are adjusted revenues less benefits and adjusted expenses. Adjusted earnings per share (basic or diluted) are the adjusted earnings for the period divided by the weighted average outstanding shares (basic or diluted) for the period presented. The adjustments to both revenues and expenses account for certain items that cannot be predicted or that are outside management's control. Adjusted revenues are U.S. GAAP total revenues excluding adjusted net investment gains and losses. Adjusted expenses are U.S. GAAP total acquisition and operating expenses including the impact of interest cash flows from derivatives associated with notes payable but excluding any nonrecurring or other items not associated with the normal course of the Company's insurance operations and that do not reflect the Company's underlying business performance. Management uses adjusted earnings and adjusted earnings per diluted share to evaluate the financial performance of the Company's insurance operations on a consolidated basis and believes that a presentation of these financial measures is vitally important to an understanding of the underlying profitability drivers and trends of the Company's insurance business. The most comparable U.S. GAAP financial measures for adjusted earnings and adjusted earnings per share (basic or diluted) are net earnings and net earnings per share, respectively. Adjusted earnings excluding current period foreign currency impact are computed using the average foreign currency exchange rate for the comparable prior-year period, which eliminates fluctuations driven solely by foreign currency exchange rate changes. Adjusted earnings per diluted share excluding current period foreign currency impact is adjusted earnings excluding current period foreign currency impact divided by the weighted average outstanding diluted shares for the period presented. The Company considers adjusted earnings excluding current period foreign currency impact and adjusted earnings per diluted share excluding current period foreign currency impact important because a significant portion of the Company's business is conducted in Japan and foreign exchange rates are outside management's control; therefore, the Company believes it is important to understand the impact of translating foreign currency (primarily Japanese yen) into U.S. dollars. The most comparable U.S. GAAP financial measures for adjusted earnings excluding current period foreign currency impact and adjusted earnings per diluted share excluding current period foreign currency impact are net earnings and net earnings per share, respectively. Adjusted earnings of $5.67 per share excludes per share adjusted net investment gains of $0.70, income tax benefit on items excluded from adjusted earnings of $0.56, and foreign currency impact of $0.34.
    In this document, we may refer to Aflac Incorporated's businesses collectively as "Aflac" or the "Company," the Company's U.S. businesses as "Aflac U.S." and the Company's Japan businesses as "Aflac Japan."

3

2022 BUSINESS & SUSTAINABILITY REPORT

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Disclaimer

Aflac Incorporated published this content on 16 March 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 March 2023 14:09:27 UTC.

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