2 Administrative Strategies LLC
Revenue Growth
FY 2015 to 2017: 729%
In action: Where there's a natural disaster in
Hurricane season: Part of the company's growth springs from the increasing number of natural disasters. Administrative Strategies had people in
Woman-owned: Sullivan has spent more than 30 years in the insurance industry handling claims. She started Administrative Strategies as a woman-owned business "to look for the sorts of people that match the demos of the policyholders we serve." The company trains veterans, women, minorities and other overlooked populations.
Preparation: Administrative Strategies usually has seven to 10 days' notice before a hurricane hits. In those cases, it puts personnel on standby, making sure their equipment is up and running and they have what they need. Then the company finds out from the client how many people are needed and how many claims are expected. When claims come in, Administrative Strategies uses a proprietary claims system that geocodes everything. "So when we're assigning our adjustors, we can give them a very small area to work in," Sullivan said.
New technology: This kind of work has become increasingly sophisticated. Sullivan said apps now allow her company to send a link that can be used by homeowners to share photos and videos of the damage before adjusters arrive to help speed up the process. When her employees arrive, she wants them to be empathetic because "it's a real tough time in people's lives."
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