Press Releases

USAA Named “Claims Champion of the Year” and “Policyholder Experience Knockout” Award Recipient at Excellence in Insurance Innovation, Sponsored by Insurity

Insurity recognized USAA for the successful implementation of its SafePilot program and streamlining the digital claims process for its members

HARTFORD, Conn.--Insurity, a leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced that USAA is the recipient of the “Claims Champion of the Year” and “Policyholder Experience Knockout” awards at Excellence in Insurance Innovation. The Excellence in Insurance Innovation awards ceremony took place in Las Vegas and recognized the outstanding performances of P&C organizations in categories including exceptional policyholder service, digital transformation, and excellence in data and analytics.

USAA is a Fortune 100 company and top five insurance provider, including personal lines auto and property insurance, and has over 13 million customer members. USAA’s mission is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services. In so doing, USAA seeks to be the provider of choice for the military community.

USAA won the awards for “Claims Champion” and “Policyholder Experience Knockout” for the successful launch of its SafePilot program, a telematics-based auto program that rewards safe driving behavior with a discount on the cost of insurance.

“Thank you so much to Insurity for recognizing USAA for these awards and hosting us at Excellence in Insurance Innovation,” said Charlotte Creech, Executive Director, Claims Innovation at USAA. “By leveraging real-time telematics data secured through the SafePilot mobile app sensors, USAA can now proactively confirm the collision and prompt the member to initiate a digital first notice of loss immediately following the accident, helping to turn a bad day into an excellent customer service experience.”

“USAA’s continued commitment to driving innovation in P&C insurance and serving the military community is what makes it an industry leader,” said Sylvester Mathis, Chief Insurance Officer at Insurity. “Insurity is proud to recognize the innovation embedded into USAA’s culture in creating differentiated and thoughtful experiences for their members.”

To learn more about the Excellence in Insurance Innovation Awards, please reach out to [email protected].

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 15 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform and with unrivaled industry experience and the industry’s most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.

About USAA

Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking, and investment and retirement solutions to more than 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 38,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.