Bravo Launches New Internal Customer Success Continuum and Announces the Promotion of Mikhail Koumoundouros as EVP of Sales and Account Management
June 13, 2018
CLEVELAND, OHIO: Building on their ten years of annual double digit growth, Bravo announces a holistic restructure and consolidation of the sales and client service departments into one customer success continuum. The change will create an increased focus on long-term client needs and ensure full organizational responsiveness to shifting client priorities. To lead the new consolidation, Bravo has promoted Mikhail “Kumo” Koumoundouros from Senior Vice President of Sales to Executive Vice President of Sales and Account Management.
Since joining Bravo in September 2016, Kumo has led a complete transformation of the sales team into a highly consultative force within the employee well-being market. Bravo accelerated its growth in 2017 due in significant part to Kumo’s leadership of the sales organization, and is on track to exceed prior year results for 2018. Considering the consolidation and froth in the marketplace, this organizational realignment comes at the perfect time and is one more example of Bravo’s ability to adjust to the changing needs of the market place and ensure ongoing stability as October commemorates the 10th anniversary in the wellness space. Kumo’s new role will bring that same client centric, consulting-based approach to all current and future relationships, allowing for a more cohesive approach for each client and broker from sale through life cycle of the relationship.
“Kumo has been a driving force within Bravo from day one,” said Chris Yessayan, President of Bravo. “His passion for building long-term solutions for clients over multiple years has already made a major impact in the way we recommend and build solutions for clients, even from the beginning of the sales process. I’m excited for him to continue his work in improving our overall service delivery by bringing his leadership across the full customer experience continuum.”
Joining Koumoundouros in leading the new structure is Stephanie Davidson, Bravo’s new Director of Account Management (who recently joined the team in April from Preventure) and over ten new account level strategists and managers.
“We constantly evaluate how to deliver the best insights and advice to our partners each year. Being highly consultive and data-driven has been at the heart of what we do for nearly ten years,” said Jim Pshock, Bravo’s founder and CEO. “We never shy away from doing what’s right for our clients, even if that means rethinking our service model. I’m equally excited to see Kumo’s leadership in action as we take this new step forward.”
ABOUT BRAVO
Founded in 2008, Bravo is a national provider of employee well-being solutions that empower employers and health plans with configurable wellness plans that strengthen employee benefits and drive down the long-term claims trend. Their data-driven approach has established proven models for controlling rising healthcare costs, inspiring personal improvement and attracting/retaining top talent. For more information, visit www.bravowell.com.
