Windham Professionals Announces Premium Audit Appointment Setting Service

Business Wire

Reducing Lapses in Coverage and Increasing Customer Retention for Insurance Companies

SALEM, N.H.--(BUSINESS WIRE)-- Windham Professionals, a leading accounts receivable management and customer care firm, announced today the launch of its Premium Audit Appointment Setting Program, an outbound calling service created for insurance companies that write workers’ compensation premiums. The new program is designed to help insurance companies reduce the number of unresolved workers’ compensation premium invoices by setting up physical audit appointments on behalf of the insurance company with the insured.

“Having partnered with insurance companies for over twenty years, we’ve seen the frustrations an untimely audit process can cause for both the insurer and the insured,” said Christine Barry, Windham’s President/CEO. “We’re excited to help these companies address a common business and customer service challenge by offering appointment setting conducted by our trained and knowledgeable team of professional appointment setters.”

These audits help insurance companies verify the insured’s payroll for the coverage period, ensuring that the estimate is properly adjusted to prevent over- and under-charging customers. While these audits are an important aspect of the workers’ compensation insurance business, many insurance companies lack the resources to internally handle effective and timely appointment setting.

Windham Professionals plans to expand these appointment setting services and other contact center solutions to the other industries it serves throughout 2017.

About Windham Professionals

Windham Professionals innovates, improves and advances its clients’ businesses through accounts receivables management and customer care solutions. Windham’s focus on experience, knowledge, and teamwork starts with each and every employee and extends through our long-term relationships with clients in the education, government, communication, financial services and commercial sectors. Established in 1982, Windham is based out of Salem, New Hampshire, with offices located throughout the United States. For more information, please visit: www.windhampros.com.