Wells Fargo Mobilizes to Help North Carolina Customers Impacted by Hurricane Florence

Business Wire

Wells Fargo Mobile Response Units to station in Wilmington, Fayetteville and New Bern to provide assistance to consumer and small business loan customers

WILMINGTON, N.C.--(BUSINESS WIRE)-- Wells Fargo & Company (NYSE: WFC) today announced it has deployed Mobile Response Units to provide housing recovery assistance as well as help for auto, credit card, personal lines/loan, student loan and small business loan customers in North Carolina impacted by Hurricane Florence.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181002005680/en/

Wells Fargo Mobile Response Unit (Photo: Business Wire)

The Wells Fargo Mobile Response Units will be stationed at the following locations:

3500 Oleander Drive, Wilmington, N.C. 28403
4924 Morganton Road, Fayetteville, N.C. 28314
3100 Dr. Martin Luther King Jr. Blvd., New Bern, N.C. 28562

Customers can receive in-person assistance from 9 a.m. – 7 p.m. Eastern time weekdays, and from 9 a.m. – 2 p.m. Eastern time on Saturday, beginning Monday, Oct. 1. (The Fayetteville location will be operational beginning Thursday, Oct. 4.)

“Our thoughts are with the communities here in North Carolina that have been impacted by Hurricane Florence,” said Thomas Cline, Region Bank president for Eastern North Carolina. “We want to ensure our customers get the assistance that they need, and our Mobile Response Units are another way we can help them recover as quickly as possible.”

Wells Fargo’s trademark Mobile Response Unit is a 75-foot, heavy-duty commercial “office on wheels” designed to bring valuable information directly to Wells Fargo customers after a disaster. The Mobile Response Unit has private offices and is equipped with computers and cellular data feed with satellite backup. It is powered by self-contained generators. Specialized team members on board are prepared to provide in-person assistance to a variety of customers, including:

Home mortgage and home equity customers
Auto loan customers
Credit card customers
Personal lines/loan customers
Student loan customers
Small business loan customers

Wells Fargo’s deployment of Mobile Response Units to North Carolina follows the company’s donation of $1 million to support Hurricane Florence relief efforts, with $500,000 going to the American Red Cross and the remaining $500,000 to be disbursed in the coming weeks to nonprofits located in affected communities.

Disaster Relief Customer Assistance Information

Wells Fargo is committed to providing support to customers and clients affected by Hurricane Florence. including reversing certain fees — such as late fees — for our lending products, including credit cards, auto loans, personal loans and lines of credit, and waiving Wells Fargo fees for customers using non-Wells Fargo ATMs. Customers who want to discuss their financial needs should call 800-TO-WELLS (800-869-3557), available 24 hours a day, seven days a week.

Wells Fargo Home Mortgage and Home Equity customers can contact Wells Fargo to discuss potential payment and disaster assistance options or access information at Disaster Assistance and Property Damage Support site.

Home Mortgage: 888-818-9147, Monday through Friday from 7 a.m. to 11 p.m. Eastern time, and Saturday from 9 a.m. to 3 p.m. Eastern time.
Home Equity: 1-866-355-1540, Monday through Thursday 8 a.m. to 8 p.m. Eastern time, and Friday 8 a.m. to 5 p.m. Eastern time.

Auto loan customers can request payment assistance for up to 90 days and discuss available options for the filing of a Guaranteed Asset Protection (GAP) claim, if applicable.

Direct Auto customers: 800-559-3557, Monday through Friday, 8 a.m. to 6 p.m. local time.
Indirect Auto customers: 800-289-8004, Monday through Friday 8 a.m. to 10 p.m. Eastern time, and Saturday 9 a.m. to 3 p.m. Eastern time.

Wells Fargo Consumer Lending customers (credit card, retail services, student loans, personal loans and lines of credit) who are affected by the Hurricane can request payment assistance and waiving of fees for up to 90 days.

Personal loans: 877-269-6056, Monday through Friday, 8 a.m. to 8 p.m. Eastern time, and Saturday, 9 a.m. to 5:30 p.m. Eastern time.
Credit cards and personal lines of credit: Call the number on the back of the card or call Wells Fargo at 800-642-4720 24 hours a day, seven days a week.
Education financial services: 800-658-3567, Monday through Friday, 8 a.m. to 9 p.m. Eastern time.

Wells Fargo Small Business Lending customers who are affected by the Hurricane can request a payment deferment and waiver of late fees for up to 90 days on their Small Business Line of Credit, Small Business Credit Card, Commercial Loan, Wells Fargo BusinessLoan® Term Loan, Business PrimeLoan, Equipment Express® Loan, Commercial Equity Line of Credit, Commercial Real Estate Loan, FastFlex® Small Business Loan or FastFlex® Small Business Line of Credit. Customers can contact the National Business Banking Center at 800-225-5935, 24 hours a day, seven days a week.

Retail small business customers impacted by the hurricane are encouraged to call Wells Fargo, 800-225-5935, for more information and to discuss their options. Wells Fargo Insurance Services has also contacted clients in impacted areas to provide support and expertise.

Customers in the impacted area who participate in an employer-sponsored 401(k) plan provided by Wells Fargo may be eligible to access their retirement savings. For more information, customers should call 800-728-3123.

Customers of Wells Fargo Merchant Services who are in need of assistance with their merchant processing due to the impact of Hurricane Florence can call 800-451-5817. Affected merchant customers who contact Wells Fargo by October 31 can receive a complimentary Clover® Go card reader that works with a mobile device and, will enable their business to accept card payments. The one-time cost for the card reader is waived; however, payment processing costs from using the card reader will still apply, as will cellular service data rates as described by the provider.

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.