Wawanesa Insurance Chooses HONK to Manage its Roadside Assistance Program
Wawanesa's company culture is passionate about customer satisfaction, and that focus has paid off. In June, for example,
Wawanesa turned to HONK, not only because HONK has maintained a Net Promoter Score (NPS) of near 90 with its customers, but also for its full data transparency into their roadside assistance program. HONK provides an inside view into real-time performance analytics for all service requests, including customer ratings, comments, sentiment, volume trends and time to arrival. Having access to this type of customer touchpoint data better supports Wawanesa's goal of delivering superior service.
"HONK's digital platform allows us to provide a roadside assistance program with the exceptional customer experience we want to be known for," said
HONK has built one of the most trusted and secure networks of background-checked independent service providers, consisting of over 75,000 service vehicles across the country. Wawanesa's customers will benefit from faster arrival times — most arrive within 30 minutes. HONK's AI-powered customer digital communications ensure Wawanesa's customers are kept safe and informed every step of the way.
"Wawanesa and HONK both share a dedicated focus on providing the best possible customer experience, so this is a natural partnership to have us manage their roadside assistance program," said
About HONK Technologies
HONK connects motorists in need with high-quality towing service professionals through its unique platform that combines both advanced technology and expert human assistance. With the largest GPS-enabled network of service vehicles in the
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SOURCE HONK Technologies
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