Want to chat with Flo? Progressive Announces New Auto Insurance Bot

By a News Reporter-Staff News Editor at Insurance Weekly News -- Admit it, you've always wanted to talk to Flo. You want to ask her where she grew up, what type of car she drives, and most importantly you want to ask her about car insurance. That's now possible as Progressive Insurance is bringing a Flo Chatbot experience to Facebook Messenger. This tool, enhanced by artificial intelligence and quoting technology, is now available for all Messenger users via Flo, the Progressive Girl's Facebook page.

The Flo Chatbot makes Progressive the first top 10 US insurance company to allow users to enter information and start the auto insurance quoting process in Messenger, allowing them to interact with Progressive in a familiar, natural and conversational way. If the Flo Chatbot can't answer your question, an experienced Progressive representative will be available to pick up the conversation via phone or private message.

"We know our customers are busy and they're looking for convenient ways to access information about insurance," said Dan Witalec, Customer Acquisition Leader at Progressive. "By creating the Flo Chatbot for Messenger we are able to make the process of getting an auto quote as simple as possible by 'talking' with them exactly where they are: on Messenger."

Keywords for this news article include: Progressive Insurance.

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