The Hanover Enhances Commercial Customer Service Center to Service More Specialty Lines
The expansion helps the company's agent partners better serve their clients and improve agency efficiency by accepting a broader array of small businesses into the service center. Previously, only standard commercial lines and some specialized coverages were serviced.
"Small businesses have a wide range of exposures and risks, so to help provide agents with the value they're looking for, we've expanded our service center to offer a total account solution," said
The move follows the company's commitment to providing agents with distinctive capabilities that help them grow their books of business. With this expansion, the company services full accounts, providing a differentiator to its agents.
"Agents tell us the industry has done a good job servicing core commercial lines, but it needs to do more to service the smaller, specialty lines," said
The Hanover's service center expansion includes the following coverages:
- Directors and officers
- Employment practices liability
- Fiduciary liability
- Fidelity and crime
- Kidnap and ransom
- Cyber and security
The expansion is in addition to the company's broad existing service center capabilities, such as BOP and commercial package, worker's compensation, commercial auto, umbrella, and specialized coverages including marine, technology errors and omissions, professional liability, and more.
These expanded services are now available to all Hanover agents currently enrolled in the company's customer service center. For more information, Hanover-appointed agents can contact their local Hanover representative.
About The Hanover
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