Studies from Stanford Law School Update Current Data on Health and Society (Challenges of Implementing a Communication-and-Resolution Program Where…

Studies from Stanford Law School Update Current Data on Health and Society (Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate)

By a News Reporter-Staff News Editor at Health & Medicine Week -- Current study results on Health and Medicine - Health and Society have been published. According to news reporting out of Stanford, California, by NewsRx editors, research stated, "To implement a communication-and-resolution program (CRP) in a setting in which liability insurers and health care facilities must collaborate to resolve incidents involving a facility and separately insured clinicians. Setting. Six hospitals and clinics and a liability insurer in Washington State."

Financial support for this research came from Agency for Healthcare Research and Quality (see also Health and Medicine - Health and Society).

Our news journalists obtained a quote from the research from Stanford Law School, "Sites designed and implemented CRPs and contributed information about cases and operational challenges over 20 months. Data were qualitatively analyzed. Data Collection Methods. Data from interviews with personnel responsible for CRP implementation were triangulated with data on program cases collected by sites and notes recorded during meetings with sites and among project team members. Sites experienced small victories in resolving particular cases and streamlining some working relationships, but they were unable to successfully implement a collaborative CRP. Barriers included the insurer's distance from the point of care, passive rather than active support from top leaders, coordinating across departments and organizations, workload, nonparticipation by some physicians, and overcoming distrust. Operating CRPs where multiple organizations must collaborate can be highly challenging."

According to the news editors, the research concluded: "Success likely requires several preconditions, including preexisting trust among organizations, active leadership engagement, physicians' commitment to participate, mechanisms for quickly transmitting information to insurers, tolerance for missteps, and clear protocols for joint investigations and resolutions."

For more information on this research see: Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate. Health Services Research, 2016;51():2550-2568. Health Services Research can be contacted at: Wiley-Blackwell, 111 River St, Hoboken 07030-5774, NJ, USA. (Wiley-Blackwell - www.wiley.com/; Health Services Research - onlinelibrary.wiley.com/journal/10.1111/(ISSN)1475-6773)

Our news journalists report that additional information may be obtained by contacting M.M. Mello, Stanford Law Sch, Stanford, CA 94305, United States. Additional authors for this research include S.J. Armstrong, Y. Greenberg, P.I. McCotter and T.H. Gallagher.

Keywords for this news article include: Stanford, California, United States, North and Central America, Health and Society, Health and Medicine, Stanford Law School.

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