Some fire victims getting misinformation from insurance adjusters
In response, he "directed the
On
Recently, the commissioner has received feedback from wildfire survivors, public officials, and others that some of the representations made by insurance adjusters conflict with
"Helping residents start the claims process in the face of so many losses and claims necessitated extraordinary actions," Jones state in the release. "While getting claims settled is a priority, it must be done according to the laws in place to protect policyholders through a difficult process. I issued this notice to remind insurers that claims adjusters must be properly trained and process all claims according to
Several fire survivors provided examples of incorrect insurer statements, like incorrect time frame to collect full rebuilding costs.
"Policyholders were told they have between six and 12 months," Jones said. However, "in a state of emergency, as these fires were, policyholders have no less than 24 months under
Some were also told that if they decide not to rebuild in the same location, they could not receive full replacement benefits. This also is false, Jones said.
"Instead,
Some were also incorrectly told that additional living expense benefit would expire in 12 months, but under
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