Retail Energy Customers in the U.S. Are Looking to Energy Providers to Help Meet Strategic Energy Goals, DNV GL Sales Strategies Survey Finds

BURLINGTON, Massachusetts, Dec. 12 -- DNV GL, a provider of classification, technical assurance, software and independent expert advisory services, issued the following news release:

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- Behind-the-meter solar identified by 54 percent of respondents as top way to meet energy management needs. Energy efficency offerings was the second highest priority, at 36 percent. Data analytics also ranked in the top three to meet energy goals.

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DNV GL recently completed its annual U.S. Competitive Energy Sales Strategies Survey, a comprehensive survey exploring interconnected relationships between competitive energy providers, commercial customers, and the aggregator, broker, and consulting (ABC) companies who support the industry. The survey found that customers are seeking more than commodity supply from the competitive providers, with behind-the-meter generation and energy management strategies in greater demand than ever before. Retail energy providers responding to the survey reported increased customer satisfaction and customer retention, as well as an opportunity to grow their customer base.

The survey also asked aggregators, brokers, and consulting companies (ABC) to rate retail energy providers based on their overall satisfaction and price competitiveness and found Constellation was ranked first in overall satisfaction and Vistra tops in price competitiveness.

"To be successful, competitive energy providers must be willing to go beyond selling a commodity to provide services that will help their customers thrive in their own industries," said Richard S. Barnes, president, Energy North America at DNV GL. "This survey reveals that, while reliable energy is important, offerings like behind-the-meter generation and energy efficiency services are crucial in this industry's transformation to a truly competitive energy marketplace."

Of the services offered by retail energy providers, 54 percent of commercial and industrial (C&I) respondents identified behind-the-meter solar or wind as one of the top three ways they could meet their energy management goals. The second most important offering for energy management was energy efficiency services, with 36 percent identifying those services as essential to meeting their goals. Data analytics was identified as the third most important offering, with 29 percent of the respondents identifying that as one of their top three needs. In alignment with their customers, brokers and retail energy providers also identified behind-the-meter solar as wind as their most important non-energy product.

"As the leading provider of quality products, services and clean energy solutions, we take great pride in working with customers, consultants and brokers to simplify their complex energy decisions and navigate a rapidly changing energy environment," said Dan Verbanac, Constellation's Senior Vice President of Retail. "We're thrilled to be recognized by the ABC community as we move toward a clean energy future."

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About DNV GL

DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business. We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries. Operating in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

In the power and renewables industry

DNV GL delivers world-renowned testing and advisory services to the energy value chain including renewables and energy management. Our expertise spans onshore and offshore wind power, solar, conventional generation, transmission and distribution, smart grids, and sustainable energy use, as well as energy markets and regulations. Our experts support customers around the globe in delivering a safe, reliable, efficient, and sustainable energy supply.