Research Results from IIMT University Update Understanding of COVID-19 (Myth or coverage: experience and expectation of policyholders from health insurance during COVID-19 in the NCR region of India): Coronavirus – COVID-19

2023 SEP 07 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- Fresh data on COVID-19 are presented in a new report. According to news reporting out of IIMT University by NewsRx editors, research stated, “This study intends to determine whether and to what extent policyholders admitted to the hospital for COVID-19 treatment receive financial support from their health insurance.”

Funders for this research include Icssr.

Our news reporters obtained a quote from the research from IIMT University: “The researcher interviewed 67 health insurance claimants in the NCR region’s several cities-some in Uttar Pradesh, Delhi, Haryana, and Rajasthan. They also interviewed various insurance system participants, including branch managers, agents, and hospital staff, to obtain an overview of policyholder experiences and insurer challenges. For analysis, qualitative research techniques have been used. This research is helpful in various situations when people are hospitalised for planned and unanticipated reasons by recommending what insurance companies should do to protect the interests of their customers. For the Indian insurance industry and regulator/supervisory authorities, the COVID-19 pandemic incidents can be a lesson about their strengths and weaknesses. According to this research, service-level agreement violations, procedural bottlenecks, and lack of clarity and awareness are the problems policyholders face when pursuing claims.”

According to the news editors, the research concluded: “The challenges insurers confront in serving their client’s needs are maintaining operations in the face of financial stress and changing regulatory compliances, on the one hand, and helping policyholders by resolving their claims and raising awareness, on the other.”

For more information on this research see: Myth or coverage: experience and expectation of policyholders from health insurance during COVID-19 in the NCR region of India. Future Business Journal, 2023,9(1):1-17. (Future Business Journal - https://www.journals.elsevier.com/future-business-journal/). The publisher for Future Business Journal is SpringerOpen.

A free version of this journal article is available at https://doi.org/10.1186/s43093-023-00209-0.

Our news journalists report that more information may be obtained by contacting Nikita Singhal, School of Commerce and Management, IIMT University. Additional authors for this research include Almas Sultana, Shikha Goyal.

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