Reports Outline Public Health Study Findings from Mapua University (Socio-Economic Factors Affecting Member’s Satisfaction towards National Health Insurance: An Evidence from the Philippines): Health and Medicine – Public Health

Health & Medicine Business Daily

2022 DEC 09 (NewsRx) -- By a News Reporter-Staff News Editor at Health & Medicine Business Daily -- Current study results on public health have been published. According to news reporting from Manila, Philippines, by NewsRx journalists, research stated, “The National Health Insurance, ‘PhilHealth’, is the healthcare provider for Filipino citizens in the Philippines.”

Financial supporters for this research include Mapua University Directed Research.

The news reporters obtained a quote from the research from Mapua University: “The study focused on determining the effects of members’ satisfaction with PhilHealth among Filipino members. The study utilized 10 latent variables from the integrated Service Quality (SERVQUAL) and Expectation-Confirmation Theory (ECT). There are 500 respondents that are used and analyzed through Structural Equation Modeling (SEM) and a Deep Learning Neural Network (DLNN). Utilizing SEM, it was revealed that Reliability, Responsiveness, Socio-Economic Factors, Expectation, Perceived Performance, Confirmation of Beliefs, and Members’ Satisfaction are significant factors in the satisfaction of PhilHealth members. Utilizing DLNN, it was found that Expectation (EX) is the most significant factor, and it is consistent with the results of the SEM. The government can use the findings of this study for the improvement of PhilHealth.”

According to the news editors, the research concluded: “The framework that is used for the analysis can be extended and can apply to future research with regard to its provided services. The overall results, framework, and concept utilized may be applied by other service industries worldwide.”

For more information on this research see: Socio-Economic Factors Affecting Member’s Satisfaction towards National Health Insurance: An Evidence from the Philippines. International Journal of Environmental Research and Public Health, 2022,19(15395):15395. (International Journal of Environmental Research and Public Health - http://www.mdpi.com/journal/ijerph). The publisher for International Journal of Environmental Research and Public Health is MDPI AG.

A free version of this journal article is available at https://doi.org/10.3390/ijerph192215395.

Our news journalists report that more information may be obtained by contacting Ardvin Kester S. Ong, School of Industrial Engineering and Engineering & Management, Mapua University, 658 Muralla St., In-Tramuros, Manila 1102, Philippines. Additional authors for this research include Yogi Tri Prasetyo, Kate Nicole M. Tayao, Klint Allen Marinas, Irene Dyah Ayuwati, Reny Nadlifatin, Satria Fadil Persada.