Regional Medicare Advantage Plans Have Higher Customer Satisfaction than Commercial Member Health Plans, J.D. Power Finds
Medicare Advantage Plans Significantly Outperform Commercial Member Health Plans in Overall Satisfaction
Even as the nation’s hospitals and health systems continue to battle with Medicare Advantage programs over reimbursement rates, customer satisfaction with Medicare Advantage plans is significantly higher than with commercial member health plans. According to the
“The study shows that regional Medicare Advantage plans, on average, are outperforming commercial member health plans in overall customer satisfaction, and it is important to understand why,” said
Following are some of the key findings of the 2024 study:
- Access to care, provider choice are key drivers of customer satisfaction: Overall customer satisfaction with Medicare Advantage plans is 652 (on a 1,000-point scale). Top drivers of customer satisfaction are ease of finding care; low out-of-pocket costs; and provider choice.
- Performance of Medicare Advantage vs. commercial member plans: Satisfaction among Medicare Advantage customers is 87 points higher than among customers of commercial member plans. The largest gaps in customer satisfaction in specific aspects of the customer experience are: helps me to save time or money (+128 points); ease of doing business (+93); level of trust (+92); and product/coverage offerings meet my needs (+90).
-
Top-performing regional plans set the pace for customer satisfaction: While average overall satisfaction scores are highest among national health plans, the top-performing individual regional Medicare Advantage plans—UMPC For Life,
Highmark Blue Cross Blue Shield ,Independence Blue Cross , Geisinger Gold and Priority Health Medicare—significantly outperform the top-performing national plans.
“As the 2025 Medicare open enrollment period rapidly approaches, there are several important factors that Medicare-eligible seniors should consider when evaluating health insurance options for the coming year,” said
Study Rankings
UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in
UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in
UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in
Priority Health Medicare ranks highest in overall satisfaction with Medicare Advantage plans in
Excellus BlueCross BlueShield ranks highest in overall satisfaction with Medicare Advantage plans in
UnitedHealthcare ranks highest in overall satisfaction with Medicare Advantage plans in
UPMC For Life ranks highest in overall satisfaction with Medicare Advantage plans in
See the rank chart for each region at http://www.jdpower.com/pr-id/2024086.
The
The 2024 U.S. Medicare Advantage Study is based on the responses of 10,718 members of Medicare Advantage plans in 10 market-based
For more information about the
https://www.jdpower.com/business/resource/us-medicare-advantage-study.
About
About
View source version on businesswire.com: https://www.businesswire.com/news/home/20240820004298/en/
Source:
Wealthspire Advisors Forms Partnership with Professional Golfer Matthieu Pavon
Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment, J.D. Power Finds
Advisor News
Annuity News
Health/Employee Benefits News
Life Insurance News