Presolicitation Notice – 99– Soto Cano Honduras Nationwide Cellular Service

Federal Information & News Dispatch, Inc.

Notice Type: Presolicitation Notice

Posted Date: 04-JUN-14

Office Address: Department of the Army; Army Contracting Command, ECC; Soto Cano Branch (PARC Americas 410th CSB); Contracting Office, Unit 5720, PSC 42, APO, AA 34042

Subject: 99-- Soto Cano Honduras Nationwide Cellular Service

Classification Code: 99 - Miscellaneous

Solicitation Number: W912QM14R0006

Contact: Roberto Aviles, 011 504 2713523 mailto:[email protected] [Soto Cano Branch (PARC Americas 410th CSB)]

Setaside: N/AN/A

Place of Performance (address): Soto Cano Branch (PARC Americas 410th CSB) Contracting Office, Unit 5720, PSC 42 APO AA

Place of Performance (zipcode): 34042

Place of Performance Country: US

Description: Department of the Army

Army Contracting Command, ECC

Soto Cano Branch (PARC Americas 410th CSB)

SYNOPSIS quote mark Cellular Phones, Corporate E-mail and Data Services quote mark Date: 4 June 2014 410th Contracting Support Brigade RCO CCEC-AMS Soto Cano AB, Comayagua, Honduras, Central America UNCLASSIFIED Subject: Cellular Phones, Corporate E-mail and Data Services Proposed Solicitation Number: W912QM-14-R-0006 Synopsis Closing Date: On Close of Business 18 June 2014 Point of contact / Contracting Officer: David J. Earl, Capt, USAF, [email protected] Mr. Roberto Aviles, [email protected] Description: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Cellular Telephone, Corporate Email Service using Smartphone type Communication devices with OS7 Operating System or similar (i.e. Blackberry series, etc.), and Data Services that are essential to the operation, maintenance, and technical performance in support of Joint Task Force-Bravo (see attached PWS for more information). Place of Contract Performance: Soto Cano Air Force Base, Comayagua, Honduras Central Am rica If you require more information regarding this requirement please feel free to contact Mr. Roberto Aviles at Email: [email protected] Tel: 011 (504) 2713-5123 ext 5284. **NOTE: This is only a synopsis document, no proposals are being accepted at this time** This is a synopsis in accordance with FAR 5.207 PERFORMANCE WORK STATEMENT (PWS) Cellular Phones, Corporate E-mail and Data Services Joint Task Force Bravo Soto Cano Air Base, Honduras Part 1 General Information 1. GENERAL: This is a non-personal services contract to provide official business communications in the form of Cellular phones, Corporate E-mail and Data Services in support of JTF-Bravo as described herein for the base period plus 4 option years. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. 1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Cellular Telephone, Corporate Email Service using Smartphone type Communication devices with OS7 Operating System or similar (i.e. Blackberry series, etc.), and Data Services that are essential to the operation, maintenance, and technical performance in support of Joint Task Force-Bravo (JTF-B), as defined in this Performance Work Statement; except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. 1.2 Background: The Commander Joint Task Force-Bravo (JTF-B), Soto Cano Air Base, Honduras, is responsible for the support of all United States military operations in Central America in the execution of the U.S. Government National strategy. This responsibility encompasses interaction to support new visions of the U.S. Government and institutions of the region, a reduction in sources of conflict and tension, working together in times of need and strengthening efforts against narcotics trafficking and transnational threats. JTF-B is headquartered at Soto Cano Air Base, a Honduran Air Base that is also home to the Honduran Air Force Academy. The goal of services hereby obtained is to ensure a timely, energetic, and cost effective means for Cellular phone and Blackberry and Data type services in support of the Command, Control, Communications, and Computer Systems (C4S) which support the JTF-B Commander's ability to Command and Control forces in the Joint Area of Responsibility 1.3 Objectives: Contractor shall provide official business communications services in support of JTF-Bravo as described herein for the base period plus four option years. 1.4 Scope: Contractor shall provide Cellular Airtime for cell phones, Corporate Email with Smartphone type Communication devices with OS7 Operating System or similar (i.e. Blackberry series, etc.), and Data Service via USB modem. In addition, to the paid air time service, the contractor will provide the devices (i.e. cellular phones / Blackberry series, USB modems etc) at no cost to the Government to be used in Honduras. The Contractor shall also provide 15 (fifteen) spare cellular phones and 10 (ten) extra Corporate E-mail Devices, which will be used as loaners in case one is broken or lost. Contractor shall be able to provide international access of the Global System for Mobile Communications (GSM) type with the following services: Roaming in North America, Central America and South America, Short Messages (SMS), Voice Mail (English Language), Internet Access (using either 3G/4G -Third/Fourth generation wireless service mobile devices and technology, GPRS- General Packet Radio Service or EDGE-Enhanced Data rates for GSM Evolution, Corporate Email, Caller ID, Call Waiting, Call On Hold, Call Forward, Three Way Call and Free Call Information Numbers. Additionally, contractor shall not allow unsolicited news feeds or any other texts that would cause the Government to incur additional charges. Any such charges will be the responsibility of the contractor. 1.4.1. SERVICES International Access1 Roaming 1 Short Messaging Service Voice Mail in English Internet Access GPRS1 3G1 4G1 Corporate E-Mail2 Caller ID Call Waiting Call On Hold Call Forward Three way calling Free Information Numbers Free Emergency Numbers Block For Fee News Feeds/Texts 1 JTF-Bravo must be able to control who has access to this feature. 2 Government reserves the right to refuse this service if additional devices, services or software prove to be cost prohibitive. 1.4.2. REQUIREMENTS Contractor shall provide 85 new cellular phone devices for JTF-Bravo J6 (including ASA and 612 ABS), and 15 Spare cellular phone devices. Contractor shall also provide 90 Corporate Email devices with OS7 Operating System or Similar (i.e. Blackberry series, etc) for JTF-Bravo J6 (including ASA and 612 ABS) and 10 spare Corporate Devices Contractor shall provide 10 USB modem devices for internet connectivity, at no cost to the Government, for the duration of this contract. Default language shall be in English. The U.S. Government prohibits cameras on wireless devices therefore we request that mobile camera's (video and still) be disabled if devices without camera's are not available. Contractor shall provide 10 USB devices for internet connection. To prevent an Information Assurance violation from occurring it is requested that the mobile camera (video and still) are disabled. This will eliminate the capability of storing or processing sensitive or classified DoD data/information. Cellular phone devices will meet the below minimum specifications and will become U.S. Government Property after the expiration of this contract. Table 1 GENERAL 2G Network GSM 850 / 900 / 1800 / 1900 GT-S5310 GSM 850 / 900 / 1800 / 1900 - GT-S5312 (SIM 1 & SIM 2) 3G Network HSDPA 900 / 2100 SIM Optional Dual SIM (Micro-SIM, dual stand-by) Announced 2013, April Status Available. Released 2013, June DISPLAY Type TFT capacitive touch screen, 256K colors Size 240 x 320 pixels, 3.0 inches (~133 ppi pixel density) Multitouch Yes SOUND Alert types Vibration, MP3 ringtones Loudspeaker Yes 3.5mm jack Yes MEMORY Card slot microSD, up to 32 GB Internal 4 GB, 512 MB RAM DATA GPRS Yes EDGE Yes Speed HSDPA, 7.2 Mbps; HSUPA, 5.76 Mbps WLAN Wi-Fi 802.11 b/g/n, Wi-Fi hotspot Bluetooth Yes, v4.0 USB Yes, microUSB v2.0 CAMERA Primary No Video Secondary FEATURES OS Android OS, v4.1.2 (Jelly Bean) CPU 850 MHz Sensors Accelerometer, proximity, compass Messaging SMS(threaded view), MMS, Email, Push Email, IM Browser HTML Radio Stereo FM radio with RDS, FM recording GPS Yes, with A-GPS support and GLONASS Java Yes, via Java MIDP emulator Colors Gray, White, Gray - SNS integration - MP4/WMV/H.264 player - MP3/WAV/eAAC+/Flac player - Organizer - Image/video editor - Google Search, Maps, Gmail, YouTube, Calendar, Google Talk, Picasa - Document viewer - Voice memo/commands - Predictive text input BATTERY Li-Ion 1200 mAh battery Stand-by Up to 300 h Talk time Up to 6 h Corporate Email devices with OS7 Operating System or Similar (i.e. Blackberry series, etc) will meet the below minimum specifications and will become U.S. Government Property after the expiration of this contract. Table 2 GENERAL 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 850 / 1900 / 2100 / 800 HSDPA 900 / 1700 / 2100 SIM Mini-SIM Announced 2011, November Status Available. Released 2011, December BODY Dimensions 110 x 60 x 11.4 mm (4.33 x 2.36 x 0.45 in) Weight 107 g (3.77 oz) Keyboard QWERTY DISPLAY Type TFT capacitive touchscreen, 16M colors Size 480 x 360 pixels, 2.45 inches (~245 ppi pixel density) - Optical trackpad SOUND Alert types Vibration, MP3 ringtones Loudspeaker Yes 3.5mm jack Yes MEMORY Card slot microSD, up to 32 GB Internal 8 GB storage, 768 MB RAM DATA GPRS Yes EDGE Yes Speed HSDPA, 7.2 Mbps; HSUPA, 5.76 Mbps WLAN Wi-Fi 802.11 a/b/g/n, dual-band Bluetooth Yes, v2.1 with A2DP, EDR NFC Carrier dependent USB Yes, microUSB v2.0 CAMERA Primary No Features Video Secondary No FEATURES OS BlackBerry OS 7.0 CPU Marvel Tavor MG1 1 GHz Messaging SMS(threaded view), MMS, Email, Push Email, IM Browser HTML Radio No GPS Yes, with A-GPS support Java No Colors Black, White - SNS applications - MP3/WMA/WAV/eAAC+/FLAC player - DivX/XviD/MP4/H.264/H.263/WMV player - Organizer - Document viewer/editor - Voice memo/dial - Predictive text input BATTERY Li-Ion 1230 mAh battery (JM-1) Stand-by Up to 432 h (2G) / Up to 408 h (3G) Talk time Up to 5 h 10 min (2G) / Up to 5 h 20 min (3G) Music play Up to 33 h Data Input/Navigation QWERTY keyboard (Keyboard) Keyboard backlighting Thumb-operated trackwheel TFT capacitive touchscreen, 16M colors Voice Input/Output Headset jack Integrated earpiece/ microphone Built-in speakerphone Hands-free headset and car kit support (Bluetooth technology) Notification Polyphonic/MIDI ringtones MP3 ringtones Vibrate mode LED indicator Email Integrations Works with BlackBerry Enterprise Server for Microsoft Exchange Integrates with an existing enterprise email account Accessories Included Holster Travel charger Handsfree headset USB cable Wall charger Device Security Password protection and keyboard lock Support for AES or Triple DES encryption FIPS 140-2 Validated (FIPS validation) Optional support for S/MIME Wireless Network North America: 850 MHz GSM/GPRS networks North America: 1900MHz GSM /GPRS networks Europe/Asia Pacific: 1800MHz GSM/GPRS networks Europe/Asia Pacific: 900MHz GSM/GPRS networks EDGE networks 1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows: Base Year: 1 August 2014 - 31 July 2015 Option Year I: 1 August 2015 - 31 July 2016 Option Year I: 1 August 2016 - 31 July 2017 Option Year III: 1 August 2017 - 31 July 2018 Option Year IV: 1 August 2018 - 31 July 2019 1.6 General Information 1.6.1 Quality Control: The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered with the Contractors proposal. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer's acceptance in writing of any proposed change to his QC system. 1.6.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). 1.6.3 Recognized Holidays: The Contractor is required to perform work on any US Government or Honduran Holiday listed below. New Year's Day (US/H) Labor Day(US) Martin Luther King Jr.'s Birthday (US) Columbus Day(US) President's Day (US) Veteran's Day(US) Memorial Day (US) Thanksgiving Day(US) Independence Day(US) Christmas Day(US/H) Day of the Americas(H) Central American Independence Day(H) Holy Thursday(H) Francisco Moraz n's Birthday(H) Good Friday(H) Discovery of America(H) Easter Saturday(H) Honduran Armed Forces Day(H) Honduran Labor Day(H) 1.6.4 Hours of Operation: The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. Emergency customer service must be available 24 hours a day, 7 days a week. 1.6.5 Place of Performance: The work to be performed under this contract will be performed throughout Honduras and on occasion all other countries in Central, South and North America. Cellular, email, internet service must be available. 1.6.6 Type of Contract: The government will award Firm Fixed Price (FFP) contract. 1.6.7 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. 1.6.8 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. Each unit represented in the contract must provide their own COR. 1.6.9 Key Personnel: The follow personnel are considered key personnel by the government: Contract/Account Manager Account Supervisor Account Chief VIP Section Manager The contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 8:00am to 6:00pm Monday thru Friday. Emergency customer service shall be available 24 hours a day, 7 days a week. Qualifications for all key personnel are listed below: Key personnel must be able to speak English and communicate via phone and e-mail. 1.6.10 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI. PART 2 DEFINITIONS & ACRONYMS 2. DEFINITIONS AND ACRONYMS: 2.1. DEFINITIONS: . 2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime. 2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government. 2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract. 2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement. 2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports. 2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. 2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property. 2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards. 2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. 2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. 2.2. ACRONYMS: ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement COR Contracting Officer Representative JTF-B Joint Task Force Bravo KO Contracting Officer OCI Organizational Conflict of Interest QASP Quality Assurance Surveillance Plan QCP Quality Control Program SMS Short Messages PART 5 SPECIFIC TASKS 3. Specific Tasks: 3.1. Basic Services. 3.1.1. The contractor shall provide services for Cellular Airtime for cell phones. 3.1.2. The contractor shall provide services for Corporate Email compatible with Smartphone type Communication devices with OS7 Operating System or similar (i.e. Blackberry series, etc.) 3.1.3. The contractor shall provide Data Service via USB Modem. 3.1.4. Services provided by the contractor shall be available 24 hours 7 days a week. 3.1.5. Service shall be available throughout Honduras and Roaming in North America, Central America and South America. 3.1.6. Contractor shall provide devices to JTF-Bravo three days after contract award. 3.1.7. Cell phones provided by contractor shall be able to synchronize to a contact List using a Microsoft Product or software provided by contractor. Contractor shall provide accessories by to implement this feature. 3.1.8. Contractor shall provide JTFB with a Web Based Management System where the Contracting Officer Representative (COR) can administer user profiles. System shall provide the ability to control each device minute allocation and change programming options such as international access, international roaming, GPRS and others. 3.1.9. Contractor shall provide training to designated JTF-B personnel to use this application as requested by the COR. 3.1.10. All phone calls received within the country do not have a cost to the U.S. Government. 3.2. Maintenance: 3.2.1. Contractor shall provide a guarantee for one-year period and this will only apply to the phone and Smartphone Devices (i.e. Blackberry series, etc), not the accessories (such as batteries or chargers). This guarantee provides that the manufacturer will replace the phone, free of charge, for defaults due to the fault of the manufacturer. 3.2.2. Contractor shall provide a stock of 15 additional cell phones and 10 additional Blackberries to the COR as loaners in case of a cell phone/blackberry is sent for repairs or it is lost. This stock will be free of charge to JTF-Bravo. Loaner phone will be replaced to the stock once the missing/broken phone has been repaired or replaced either by the contractor or the end user. 3.3. Additional Requirements: 3.3.1 No changes will be made to this purchase order without the approval of the contracting officer. 3.3.2 Joint Task Force Bravo (Fuerza de Tarea Conjunta Bravo) is exempt of paying taxes by The Honduran Government Resolution No. DGCFA-EISV-0505-2012 valid trough 07 August 2017. JTF-B will provide a copy of this resolution and the renewal for following periods. All proposed prices should not reflect taxes. 3.3.3 Government will not require insurance. 4.0 DELIVERABLES. 4.1 Contractor shall provide an original hardcopy of the invoice and one additional hard copy. Invoice shall include a summary indicating usage per JTF-Bravo units (JTF-Bravo, ASA, 612ABS, and others as a result of using application described in paragraph 5.4 to input JTF-Bravo unit affiliation for each user) as well as the detailed bill by cell phone. 4.2 Contractor shall provide a monthly soft copy on a workable database format of the bill (i.e. MS Excel, etc.). 4.3 Contractor shall provide quarterly or upon request, traffic reports showing minutes, services used and destiny of calls made by JTF-Bravo users. For Example: Period from Jun 2014 to Aug 2014 report due 10 Sep 2014 Period from Sep 2014 to Nov 2014 report due 10 Dec 2014 Period from Dec 2014 to Feb 2015 report due 10 Mar 2015 Period from Mar 2014 to May 2014 report due 10 Jun 2015 4.4 All deliverables produced in support to this contract becomes U.S. Government property. PART 5 APPLICABLE PUBLICATIONS 5. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) 5.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.