Patent Issued for Systems and methods for employing augmented reality in appraisal and assessment operations (USPTO 11741677): United Services Automobile Association
2023 SEP 14 (NewsRx) -- By a
The patent’s assignee for patent number 11741677 is
News editors obtained the following quote from the background information supplied by the inventors: “The present disclosure relates generally to using augmented reality to assist in various appraisal and assessment operations. More specifically, the present disclosure relates to adjusting visualizations depicted via an electronic display to assist in appraisal and adjustment operations.
“This section is intended to introduce the reader to various aspects of art that may be related to various aspects of the present disclosure, which are described and/or claimed below. This discussion is believed to be helpful in providing the reader with background information to facilitate a better understanding of the various aspects of the present disclosure. Accordingly, it may be understood that these statements are to be read in this light, and not as admissions of prior art.
“Claims adjusters and appraisers may encounter a variety of types of damages when visiting properties. To assist claims adjusters and appraisers in effectively identifying damage at a property and assessing a value for the damage, supervisors may provide feedback to the claims adjusters and appraisers after the adjuster or appraiser provides a report indicative of the adjuster’s or appraiser’s assessment. To better prepare the adjusters and appraisers to perform their job tasks, it may be desirable to train these individuals before performing adjustment and appraisal services on actual property damage.”
As a supplement to the background information on this patent, NewsRx correspondents also obtained the inventors’ summary information for this patent: “One or more specific embodiments will be described below. In an effort to provide a concise description of these embodiments, not all features of an actual implementation are described in the specification. It should be appreciated that in the development of any such actual implementation, as in any engineering or design project, numerous implementation-specific decisions must be made to achieve the developers’ specific goals, such as compliance with system-related and business-related constraints, which may vary from one implementation to another. Moreover, it should be appreciated that such a development effort might be complex and time consuming, but would nevertheless be a routine undertaking of design, fabrication, and manufacture for those of ordinary skill having the benefit of this disclosure.
“When introducing elements of various embodiments of the present disclosure, the articles “a,” “an,” and “the” are intended to mean that there are one or more of the elements. The terms “comprising,” “including,” and “having” are intended to be inclusive and mean that there may be additional elements other than the listed elements. Additionally, it should be understood that references to “one embodiment” or “an embodiment” of the present disclosure are not intended to be interpreted as excluding the existence of additional embodiments that also incorporate the recited features.
“Training operations for claims adjusters and appraisers may typically involve reviewing documentation and mockups created in a classroom setting to inform adjusters and appraisers of how to assess certain situations. As can be appreciated, the fixed nature of the documentation and mockups limits the experience that the training appraiser may have when learning how to appraise a property. That is, appraisal operations may include evaluating different types of properties to determine the current value of the properties. In the same manner, adjusters may determine an amount of value lost or a cost for replacement of a property that suffered damage caused by a variety of sources (e.g., wind, hail, flood). Although documentation and images may assist appraisers and adjusters in learning what each type of property or property damage may look like, it may be difficult to apply the knowledge gained from evaluating certain images to assessing a structure that does not look like the image used for training.
“With the foregoing in mind, in some embodiments, an augmented reality system may retrieve data from various databases and overlay visualizations on real images, as viewed by a user, via a transparent electronic display. That is, when performing certain training scenarios, the augmented reality system may overlay damage visualizations to various objects, appliances, fixtures, and the like in a structure (e.g., building) to train the user in appraising or assessing (e.g., for adjustment purposes) damage to various objects. For instance, when performing a training exercise, the augmented reality system may project fire damage to a wall to determine how the appraiser or adjuster may assess the projected damage.
“In some embodiments, the augmented reality system may provide a checklist visualization to assist the appraiser, adjuster, or any individual in acquiring images related to acquiring an appraisal. The checklist visualization may point to or outline various objects detected as potential hazards.”
The claims supplied by the inventors are:
“1. An augmented reality structural assessment system, comprising: a display device; at least one sensor configured to acquire image data associated with a structure; a processor configured to: receive the image data, wherein the image data represents one or more portions of the structure; generate a visualization of a scenario related to structural damage to the one or more portions of the structure of the image data; present the visualization to a user via the display device such that the visualization is configured to augment a view of the structure presented via the display device to include the structural damage; track position data associated with a light produced by a device as it traverses about one or more representations of the one or more portions of the structure presented in the image data; determine one or more dimensions of one or more portions of the structure based on the position data; receive data comprising one or more assessments of damage corresponding to the scenario and the one or more dimensions; and generate a policy quote based in part on the one or more assessments.
“2. The system of claim 1, wherein the processor is configured to: generate a plurality of visualizations representative of one or more property lines associated with the structure; and present the plurality of visualizations with the visualization via the display device.
“3. The system of claim 1, wherein the processor is configured to: generate a plurality of visualizations representative of one or more floor plans associated with the structure based on the one or more dimensions; and present the plurality of visualizations with the visualization via the display device.
“4. The system of claim 1, wherein the processor is configured to: detect one or more gestures via the image data; and add one or more virtual objects to the image data based on the one or more gestures.
“5. The system of claim 4, wherein the one or more virtual objects comprise one or more shapes.
“6. The system of claim 5, wherein the one or more shapes comprise one or more arrows, one or more circles, or both.
“7. The system of claim 1, wherein the one or more assessments comprise one or more comments incorporated into the image data.
“8. The system of claim 1, comprising one or more dimensional sensors configured to acquire additional data regarding the one or more dimensions of the structure.
“9. The system of claim 1, comprising one or more motion sensors configured to capture additional data indicative of one or more gestures of the user.
“10. The system of claim 1, wherein the processor is configured to: detect one or more gestures via the image data; and add data into one or more virtual forms based on the one or more gestures.
“11. A method, comprising: receiving, via a processor, image data representative of one or more portions of a structure via one or more image sensors; generating, via the processor, a visualization of a scenario related to structural damage to the one or more portions of the structure of the image data; presenting, via the processor, the visualization to a user via a display device such that the visualization is configured to augment a view of the structure presented via the display device to include the structural damage; tracking, via the processor, a position data associated with a light produced by a device as it traverses about one or more representations of the one or more portions of the structure presented in the image data; determining, via the processor, one or more dimensions of one or more portions of the structure based on the position data; receiving, via the processor, data comprising one or more assessments of damage corresponding to the scenario and the one or more dimensions; and generating, via the processor, a policy quote based in part on the one or more assessments.
“12. The method of claim 11, comprising: generating a plurality of visualizations representative of one or more property lines associated with the structure; and presenting the plurality of visualizations with the visualization via the display device.
“13. The method of claim 11, comprising: generating, via the processor, a plurality of visualizations representative of one or more floor plans associated with the structure based on the one or more dimensions; and presenting the plurality of visualizations with the visualization via the display device.
“14. The method of claim 11, comprising: detecting one or more gestures via the image data; and adding one or more virtual objects to the image data based on the one or more gestures.
“15. The method of claim 14, wherein the one or more virtual objects comprise one or more shapes.
“16. The method of claim 15, wherein the one or more shapes comprise one or more arrows, one or more circles, or both.
“17. The method of claim 11, wherein the one or more assessments comprise one or more comments incorporated into the image data.
“18. A non-transitory computer-readable medium comprising computer-executable instructions that, when executed by a processor, is configured to cause the processor to: receive image data acquired by at least one sensor, wherein the image data represents one or more portions of a structure; generate a visualization of a scenario related to structural damage to the one or more portions of the structure of the image data; present the visualization to a user via a display device such that the visualization is configured to augment a view of the structure presented via the display device to include the structural damage; track position data associated with a light produced by a device as it traverses about one or more representations of the one or more portions of the structure presented in the image data; determine one or more dimensions of one or more portions of the structure based on the position data; receive data comprising one or more assessments of damage corresponding to the scenario and the one or more dimensions; and generate a policy quote based in part on the one or more assessments.
“19. The non-transitory computer-readable medium of claim 18, wherein the computer-executable instructions that, when executed by a processor, is configured to cause the processor to track the position data comprises receiving motion data from one or more motion sensors configured to capture additional data indicative of one or more gestures of the user.
“20. The non-transitory computer-readable medium of claim 18, wherein the computer-executable instructions that, when executed by a processor, is configured to: detect one or more gestures via the image data; and add data into one or more virtual forms based on the one or more gestures.”
For additional information on this patent, see:
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