Patent Issued for Systems and methods for a multi-tiered fraud alert review (USPTO 11423418): Massachusetts Mutual Life Insurance Company
2022 SEP 12 (NewsRx) -- By a
Patent number 11423418 is assigned to
The following quote was obtained by the news editors from the background information supplied by the inventors: “Fraudulent activities have been a huge problem in computer implemented transactions. For instance, a third party may steal authentication credentials of a legitimate client and make an unauthorized gain. A customer may also misrepresent one or more facts when providing information, e.g. by filling out online forms, to get an unfair advantage. Furthermore, employees of an organization may collude with customers or third parties for illegitimate gains. Computer systems implemented to make monetary transactions efficient and fast nevertheless allow fraudulent activities to be efficient and fast as well.
“Conventional fraud prevention systems rely excessively on human intervention. For example, one or more computers may flag a potentially fraudulent activity in a monetary transaction and may prompt personnel from a fraud prevention department to review the flagged activity. The personnel involved may have to undertake actions such as calling the customer to confirm if he/she intended the transaction and/or calling law enforcement to report a potential fraudulent activity. Having people dealing with potential frauds in a case by case basis is highly inefficient, subjective, and expensive. For example, it is a cumbersome process when a person is reviewing a potential fraud-the person has to manually review various disparate information pieces and communicate with the customer and/or other entities to make a final determination. Furthermore, the evaluation may be subjective based on the competence and diligence of the person reviewing the fraud. For example, the reviewing person may fail to analyze a crucial piece of data. Also, in this era of global transactions, a fraud prevention center has to be manned 24 hours a day and seven days a week with a large amount of staff, which may be very expensive to an organization hosting or facilitating computer implemented transactions.”
In addition to the background information obtained for this patent, NewsRx journalists also obtained the inventors’ summary information for this patent: “What is therefore needed is an automated and intelligent fraud reviewing, vetting, and prevention system with minimal human intervention. What is also needed is a hierarchically configured computing systems that may receive fraud alerts and/or flags from diverse sources and automatically determine whether to escalate the fraud alerts and/or flags to varying degree of automatic investigative processes. What is further needed is a centralized computer system that may receive data and flags from diverse set of sources to automatically generate a comprehensive database to help fraud prevention.
“In an embodiment, computer-implemented method comprises receiving, by a first level computing system, a first level fraud alert notification message from a webserver; retrieving, by the first level computing system, one or more data records associated with the first level fraud alert notification message and one or more data records of first level fraud risk metrics from a first level risk database; determining, by the first level computing system, a first level fraud risk score based upon the one or more data records associated with the first level fraud alert notification message and the one or more data records of the first level fraud metrics; upon determining by the first level computing system that the first level fraud risk score exceeds a first level fraud threshold: generating, by the first level computing system, a second level fraud alert notification message, wherein the second level fraud alert notification message includes one or more data fields indicating an escalation of the first level fraud alert notification message; transmitting, by the first level computing system, the second level fraud alert notification message to a second level computing system, wherein the second level computing system is at a higher tier than the first level computing system; transmitting, by the first level computing system, a stop execution message to the webserver, wherein the stop execution message instructs the webserver to stop executing computer operations associated with the first level fraud alert notification message; and upon determining by the first level computing system that the first level fraud risk score is below the first level fraud threshold: transmitting, by the first level computing system, a continue execution message to the webserver, wherein the continue execution message instructs the webserver to continue executing computer operations associated with the first level fraud alert notification message.
“In another embodiment, a system comprises a first level risk database; a first level computing system configured to: receive a first level fraud alert notification message from a webserver; retrieve one or more data records associated with the first level fraud alert notification message and one or more data records of first level fraud risk metrics from the first level risk database; determine a first level fraud risk score based upon the one or more data records associated with the first level fraud alert notification message and the one or more data records of the first level fraud metrics; upon determining that the first level fraud risk score exceeds a first level fraud threshold: generate a second level fraud alert notification message, wherein the second level fraud alert notification message includes one or more data fields indicating an escalation of the first level fraud alert notification message; transmit the second level fraud alert notification message to a second level computing system, wherein the second level computing system is at a higher tier than the first level computing system; transmit a stop execution message to the webserver, wherein the stop execution message instructs the webserver to stop executing computer operations associated with the first level fraud alert notification message; and upon determining that the first level fraud risk score is below the first level fraud threshold: transmit a continue execution message to the webserver, wherein the continue execution message instructs the webserver to continue executing computer operations associated with the first level fraud alert notification message.”
The claims supplied by the inventors are:
“1. A computer-implemented method comprising: in response to receiving a first level fraud alert notification message from a server, retrieving, by a first level computer, data associated with the first level fraud alert notification message and data of first level fraud risk metrics; generating, by the first level computer, a first level fraud risk score based upon the data associated with the first level fraud alert notification message and the data of first level fraud risk metrics; in response to determining that the first level fraud risk score exceeds a threshold: generating, by the first level computer, a second level fraud alert notification message comprising data indicating an escalation of the first level fraud alert notification message; and transmitting, by the first level computer, the second level fraud alert notification message to a second level computer, whereby the second level fraud alert notification is configured to cause the second level computer to generate a continue execution message in response to determining that a second level fraud risk score generated by the second level computer is below a second threshold and transmit the continue execution to the server.
“2. The computer-implemented method of claim 1, wherein the second level computer is at a higher tier than the first level computer.
“3. The computer-implemented method of claim 1, further comprising: upon determining, by the first level computer, that the first level fraud risk score is below the threshold, transmitting, by the first level computer, a continue execution message to the server.
“4. The computer-implemented method of claim 1, further comprising: generating, by the second level computer, a false positive notification message in response to determining that a second level fraud risk score generated by the second level computer is below a second threshold.
“5. The computer-implemented method of claim 4, further comprising: transmitting, by the second level computer, the false positive notification message to at least one of the server or the first level computer.
“6. The computer-implemented method of claim 1, wherein the first level computer and the second level computer are associated with a common database.
“7. The computer-implemented method of claim 1, further comprising: transmitting, by the first level computer, a stop execution instruction to the server.
“8. The computer-implemented method of claim 1, wherein the server generates the first level fraud alert notification message by analyzing content of a call received via a user.
“9. The computer-implemented method of claim 8, wherein the server generates the first level fraud alert notification message when the call includes at least one word within a list of words.
“10. A system comprising: a first level computer, comprising a first memory and a first processor executing first instructions stored in the first memory, in communication with a server and a second level computer, comprising a second memory and a second processor executing second instructions stored in the second memory, the first level computer configured to: in response to receiving a first level fraud alert notification message from the server, retrieve data associated with the first level fraud alert notification message and data of first level fraud risk metrics; generate a first level fraud risk score based upon the data associated with the first level fraud alert notification message and the data of first level fraud risk metrics; in response to determining that the first level fraud risk score exceeds a threshold: generate a second level fraud alert notification message comprising data indicating an escalation of the first level fraud alert notification message; and transmit the second level fraud alert notification message to the second level computer, whereby the second level fraud alert notification is configured to cause the second level computer to generate a continue execution message in response to determining that a second level fraud risk score generated by the second level computer is below a second threshold and transmit the continue execution to the server.
“11. The system of claim 10, wherein the second level computer is at a higher tier than the first level computer.
“12. The system of claim 10, wherein the first level computer is further configured to: upon determining that the first level fraud risk score is below the threshold, transmit a continue execution message to the server.
“13. The system of claim 10, wherein the second level computer is further configured to: generate a false positive notification message in response to determining that a second level fraud risk score generated by the second level computer is below a second threshold.
“14. The system of claim 13, wherein the second level computer is further configured to: transmit the false positive notification message to at least one of the server or the first level computer.
“15. The system of claim 10, wherein the first level computer and the second level computer are associated with a common database.
“16. The system of claim 10, wherein the first level computer is further configured to: transmit a stop execution instruction to the server.
“17. The system of claim 10, wherein the server generates the first level fraud alert notification message by analyzing content of a call received via a user.
“18. The system of claim 17, wherein the server generates the first level fraud alert notification message when the call includes at least one word within a list of words.”
URL and more information on this patent, see: Merritt, Sears. Systems and methods for a multi-tiered fraud alert review.
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