“Network Service System, Computer Storage Medium For Communication, And Network Service Method” in Patent Application Approval Process (USPTO 20220279025): Patent Application

2022 SEP 21 (NewsRx) -- By a News Reporter-Staff News Editor at Internet Daily News -- A patent application by the inventor WU, Enping (Chaoyang District, Beijing, TW), filed on January 13, 2021, was made available online on September 1, 2022, according to news reporting originating from Washington, D.C., by NewsRx correspondents.

This patent application has not been assigned to a company or institution.

The following quote was obtained by the news editors from the background information supplied by the inventors: “

“The present invention relates to the field of network service technologies, and, particularly, a network service system, a computer storage medium for communication, and a network service method.

“With continuous economic development and improvement in the quality of industrial services, many enterprises provide “customer service phone numbers” for services or products that they provide, so that when consultation is needed, customers may dial the “customer service phone numbers” to avail themselves of the consultation services. However, currently, when dialing a “customer service phone number,” customers need to convey their background information, product information, or service information to the enterprise they are calling. For example, a “customer service phone number” of an auto insurance company is dialed; after the call is answered, users may further need to dictate personal information, auto insurance policy information, information about an accident location, etc., to the enterprise, the result of which is inefficient service, or service that is not provided in timely manner in the event of an emergency.”

In addition to the background information obtained for this patent application, NewsRx journalists also obtained the inventor’s summary information for this patent application: “To resolve the current problem of customer service calls causing a huge financial burden to enterprises, the present invention provides a network service system, a computer storage medium for communication, and a network service method.

“To resolve the foregoing technical problem, the present invention provides the following technical solution: A network service system is provided, operably communicating with a remote user terminal and a remote target terminal, the network service system including: a communication module and a data processor, wherein the data processor includes a storage module, the storage module storing an identification code; and the communication module is configured to receive a communication request from the user terminal, the communication request including the identification code, and the communication module is further configured to establish a communication connection to the target terminal according to the identification code set by the network service system and a target code associated with the target terminal, so that the target terminal communicates with the user terminal in real time by using an Internet Protocol (IP) network.

“To resolve the foregoing technical problem, the present invention provides the following technical solution: A network service method is provided, operable by a network service system, the network service method including: receiving a communication request from a user terminal, the communication request including an identification code set by the network service system; and communicably connecting to a target terminal by using an IP network according to the identification code included in the communication request and a target code, so that the user terminal communicates with the target terminal in real time.”

The claims supplied by the inventors are:

“1. A network service system, operably communicating with a remote user terminal and a remote target terminal, the network service system comprising: a communication module and a data processor, wherein the data processor comprises a storage module, the storage module storing an identification code set by the network service system and at least one target code associated with the target terminal, the at least one target code representing at least one of a phone number of the target terminal, a social network account, and an application account related to the network service system; and the communication module is configured to receive a communication request from the user terminal, the communication request comprising the identification code; and the communication module is further configured to determine, according to the identification code, to establish a communication connection with the target terminal by using one of the at least one target code, so that the target terminal communicates with the user terminal in real time by using an Internet Protocol (IP) network.

“2. The network service system according to claim 1, wherein the at least one target code is updatable.

“3. The network service system according to claim 1, wherein the target terminal communicating with the user terminal in real time by using an IP network further comprises performing real-time communication by using a Public Switched Telephone Network (PSTN).

“4. The network service system according to claim 1, wherein the data processor further comprises an identification module, configured to generate a target-specific identifier according to the identification code and an IP address of the network service system.

“5. The network service system according to claim 1, wherein the communication module determines whether the identification code is in a service contract period of the network service system: if the identification code is in the service contract period of the network service system, the communication module establishes real-time communication between the user terminal and the target terminal by using the IP network; and if the identification code is not in the service contract period of the network service system, the communication module is incapable of establishing real-time communication between the user terminal and the target terminal.

“6. The network service system according to claim 1, wherein the data processor is capable of setting, changing, or deleting the target code corresponding to a target-specific identifier.

“7. The network service system according to claim 1, wherein a target-specific identifier is captured, photographed, scanned, touched, or mouse clicked by using the user terminal.

“8. The network service system according to claim 1, wherein the real-time communication between the user terminal and the target terminal is video communication.

“9. The network service system according to claim 1, wherein the real-time communication between the user terminal and the target terminal is voice communication.

“10. The network service system according to claim 1, wherein the communication module is further configured to transfer information between the user terminal and the target terminal during real-time communication.

“11. The network service system according to claim 1, wherein after establishing the real-time communication between the user terminal and the target terminal, the communication module disconnects respective communication connections between the network service system and the user terminal and the target terminal, so that the real-time communication between the user terminal and the target terminal is performed without using the network service system.

“12. The network service system according to claim 1, further comprising a detection module, configured to detect information about the user terminal.

“13. The network service system according to claim 12, wherein the information about the user terminal comprises a language setting of the user terminal, and the communication module is further configured to determine, according to the language setting, to select the target terminal with the same language setting by using at least one of the target codes.

“14. The network service system according to claim 12, wherein the information about the user terminal comprises location information of the user terminal, and the communication module is configured to transmit the location information of the user terminal to the target terminal.

“15. The network service system according to claim 1, wherein a target-specific identifier comprises at least one or a combination of a one-dimensional barcode, a two-dimensional barcode, a specific pattern, a word, and a digit.

“16. The network service system according to claim 13, wherein the data processor performs automatic translation for both the user terminal and the target terminal.

“17. The network service system according to claim 12, wherein the information about the user terminal comprises user group information, and the communication module is further configured to determine, according to the user group information, to establish a communication connection to the target terminal by using a corresponding at least one of the target codes.

“18. The network service system according to claim 12, wherein user information comprises user identification information, wherein the network service system compares the user identification information with a database related to the network service system or target terminal, to identify whether the user terminal corresponds to user data in the database.

“19. A network service method, operable by a network service system, the network service method comprising the following steps: receiving a communication request from a user terminal, the communication request comprising an identification code associated with a target terminal; and determining, according to the identification code set by the network service system and comprised in the communication request, to communicably connect to the target terminal by using an Internet Protocol (IP) network, based on a target code, so that the user terminal communicates with the target terminal in real time, the target code representing at least one of a phone number of the target terminal, a social network account, and an application account related to the network service system.

“20. The network service method according to claim 19, wherein that the target terminal communicating with the user terminal in real time by using the IP network further comprises performing real-time communication by using a Public Switched Telephone Network (PSTN).

“21. The network service method according to claim 19, wherein the target code corresponding to a target-specific identifier is set or updated.”

URL and more information on this patent application, see: WU, Enping. Network Service System, Computer Storage Medium For Communication, And Network Service Method. Filed January 13, 2021 and posted September 1, 2022. Patent URL: https://appft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PG01&p=1&u=%2Fnetahtml%2FPTO%2Fsrchnum.html&r=1&f=G&l=50&s1=%2220220279025%22.PGNR.&OS=DN/20220279025&RS=DN/20220279025

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