Mercury Insurance is Ready to Assist Florida Policyholders Impacted by Hurricane Helene
Policyholders can report claims anytime at (800) 503-3724 or via Mercury's automated digital experience
"We recognize that the recovery process after a hurricane such as Helene can be a difficult and emotional time. However, the Mercury claims team is here for our
In the aftermath of the storm, impacted policyholders also have the option to initiate a claim seamlessly through Mercury's user-friendly web-based app or via telephone. Those choosing the digital route will be guided through a straightforward process using clear prompts. Mercury's dedicated claims adjusters stand ready to evaluate storm-related damages.
For car owners seeking further guidance on the claims filing process, detailed information can be found at the company's online claims portal. Mercury policyholders should follow these steps to help expedite the process:
- Contact Mercury immediately to report your loss at 800-503-3724 or digitally by visiting https://www.mercuryinsurance.com/claims/residence-claim.html
- Take a moment to protect your vehicle from further damage.
- Be prepared to provide your policy number.
- Provide all of your contact information so your adjuster can reach you. It's important that you provide all your phone numbers, even if temporary.
- Take account and be prepared to provide a complete description of your damage. Have photos of your damage ready to share with your assigned adjuster.
- If available, have any pre-loss photos/videos of your property or its contents ready to share with your adjuster. This will assist your adjuster with the damage evaluation process.
- Do not remove any debris or damaged property that may be related to your claim.
- Keep records and receipts for additional expenses that were incurred if you were forced to do without your car, and provide copies to your adjuster.
Mercury also provides advice for Floridians on how to begin cleaning up after a hurricane at its resource center: https://www.mercuryinsurance.com/resources/weather/.
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