Mercury Insurance Gives Update on Primary Mission: Helping Policyholders Affected by the Southern California Wildfires
Company Stands With Californians as They Begin Their Rebuilding Efforts
- Immediate Payments: The company has already begun disbursing additional living expenses and claims payment advances to those affected by the fires.
- 24/7 Access to Claims Filing: Customers can easily file a claim through the online portal anytime, day or night. For those needing additional support, the claims hotline is available 24/7 at 800-503-3724.
- Personalized Agent Support: Customers who work with a Mercury agent can contact them for one-on-one assistance throughout the claims process.
- Claims Guide & Checklist: Mercury has provided a detailed step-by-step guide to walk customers through the entire claims process. They also have a helpful checklist for customers working to document the contents of their home.
In-Person Assistance
- Mercury Insurance Mobile Claims Assistance Center Pop-up:
Mercury Insurance will have claims professionals on site at The Shops at Santa Anita,400 S. Baldwin Ave. ,Arcadia , to help customers file claims and answer questions. Check theMercury Insurance website and social media accounts for updates and availability. California Department of Insurance Workshops : The Commissioner's Office will also host multiple insurance workshops in bothSanta Monica andPasadena , and Mercury will have staff in attendance. The workshops give affected insureds an opportunity to talk with Mercury claims professionals and staff from the CDI.Santa Monica College
Performing Arts Center East Wing
Pasadena City College
- Disaster Recovery Centers: The county is also hosting these DRCs, where fire survivors can get assistance with paperwork and get questions answered about relief from
FEMA and LA County. Centers are open from9am to 8pm . - Palisades Fire
10850 West Pico
Eaton Fire
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Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through nearly 4,100 employees and a network of more than 6,500 independent agents in 11 states. Mercury has earned an "A" rating from
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