Mercury Insurance Gives Update on Primary Mission: Helping Policyholders Affected by the Southern California Wildfires

Company Stands With Californians as They Begin Their Rebuilding Efforts

LOS ANGELES, Jan. 17, 2025 /PRNewswire-PRWeb/ -- Mercury Insurance is providing comprehensive support to its customers impacted by the ongoing Los Angeles area wildfires. The company is prioritizing the timely handling of claims, providing immediate financial support, and helping insureds through the claims process.

• Immediate Payments: The company has already begun disbursing additional living expenses and claims payment advances to those affected by the fires.    
• 24/7 Access to Claims Filing: Customers can easily file a claim through the online portal anytime, day or night. For those needing additional support, the claims hotline is available 24/7 at 800-503-3724.
• Personalized Agent Support: Customers who work with a Mercury agent can contact them for one-on-one assistance throughout the claims process.
• Claims Guide & Checklist: Mercury has provided a detailed step-by-step guide to walk customers through the entire claims process. They also have a helpful checklist for customers working to document the contents of their home.

In-Person Assistance

• Mercury Insurance Mobile Claims Assistance Center Pop-up: Mercury Insurance will have claims professionals on site at The Shops at Santa Anita, 400 S. Baldwin Ave., Arcadia, to help customers file claims and answer questions. Check the Mercury Insurance website and social media accounts for updates and availability.
• California Department of Insurance Workshops: The Commissioner's Office will also host multiple insurance workshops in both Santa Monica and Pasadena, and Mercury will have staff in attendance. The workshops give affected insureds an opportunity to talk with Mercury claims professionals and staff from the CDI.
• Santa Monica College

Performing Arts Center East Wing
1310 11th Street
Santa Monica, CA 90401
Saturday, January 18th, 2025: 10am to 5pm
Sunday, January 19th, 2025: 10am to 1pm

• Pasadena City College

1570 East Colorado Blvd.
Pasadena, CA. 91106
Saturday, January 25th, 2025: 10am to 5pm
Sunday, January 26th, 2025: 10am to 1pm

• Disaster Recovery Centers: The county is also hosting these DRCs, where fire survivors can get assistance with paperwork and get questions answered about relief from FEMA and LA County. Centers are open from 9am to 8pm.
• Palisades Fire

UCLA Research Park West
10850 West Pico
Los Angeles, CA. 90064

• Eaton Fire

Pasadena City College
Community Education Center
3035 East Foothill Blvd.
Pasadena, CA. 91107

Follow Mercury Insurance on social media for updates on the California wildfires.

About Mercury Insurance

Headquartered in Los Angeles, Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier offering personal auto, homeowners, and renters insurance directly to consumers and through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury also writes business owners, business auto, landlord, commercial multi-peril and mechanical protection insurance in various states.

Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service, through nearly 4,100 employees and a network of more than 6,500 independent agents in 11 states. Mercury has earned an "A" rating from A.M. Best, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit http://www.MercuryInsurance.com or follow the company on Twitter or Facebook.

Contact: PCG – Shane Smith (424) 903-3665 ([email protected])

Media Contact

Shane Smith, Mercury Insurance, (424) 903-3665, [email protected], http://www.mercuryinsurance.com/

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SOURCE Mercury Insurance