Avaya Intelligent Xperiences - or Avaya IX - encompasses a portfolio of solutions for Contact Center,
With Avaya IX, users can create experiences that make a lasting impact across social, email, phone calls, or whatever channel their customers prefer to engage with the brand when purchasing products and services or seeking support. Avaya partner ConvergeOne, a leading global IT services provider of collaboration and technology solutions, managed the implementation and the ongoing service and support.
As the nation’s largest manager of non-emergency medical transportation,
- Innovative Technology: Using the latest fleet monitoring technology to gauge traffic flow and track members’ rides before, during, and after pick up to help them get to their destinations as quickly and safely as possible.
- Stringent Oversight: Members can be assured that drivers and vehicles have undergone a strict credentialing process, including vehicle inspections, driver and attendant background checks and screening, and surprise field monitoring checks to assure riders experience safe and reliable transportation at all times.
- “We Care” Service: Providing quality service has been a hallmark of their business since its inception. The company has serviced millions of specialized trips for members with an emphasis on quality service and delivering it with every call, every interaction, and every ride.
“Our Avaya IX converged UC and CC solutions help us provide positive experiences for customers that keep them coming back, and instill confidence with our government and organization partners. We love working with Avaya and have partnered with them for over fifteen years,” said
The company is showcasing its healthcare solutions, and more, at the Avaya booth #118 at NAHAM 45th Annual Conference,
Founded in 1993, ConvergeOne is a leading global IT services provider of collaboration and technology solutions for large and medium enterprises with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 11,000 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and cybersecurity solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. We deliver solutions with a full lifecycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 6,300 technical certifications across hundreds of engineers throughout
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the
Source: Avaya Newsroom