J.D. Power Introduces Claims Certification to Help Identify Excellence in Claims Experience

PR Newswire

COSTA MESA, Calif., Sept. 20, 2018 /PRNewswire/ -- Building on the decades-long trust consumers and brands have in J.D. Power studies, the data and analytics company has created the J.D. Power Insurance Claims Certification Program^SM to recognize brands that provide exceptional claims experience in the automobile, property and small commercial segments.

J.D. Power corporate logo. (PRNewsFoto/J.D. Power) (PRNewsFoto/) (PRNewsfoto/J.D. Power)

This exclusive program reflects the commitment and dedication of select brands to provide their customers with an insurance claims experience that meets the expectations of today's consumers.

"The Claims Certification Program will assist consumers who expect an exceptional insurance experience from their insurer, as third-party vendors working with insurers," said Jessica McGregor, Director of Insurance at J.D. Power. "Certified brands also will benefit by leveraging the J.D. Power brand and promoting their organization's commitment to an outstanding claims experience."

NJM Insurance Group, a leading property and casualty insurer in the Mid-Atlantic region, is the first organization to achieve J.D. Power Personal Auto Claims Certification.

"As a company that exists for the sole service and benefit of its policyholders, we're thrilled to be the first recipient of J.D. Power's Insurance Claims Certification," said Mitch Livingston, NJM President & CEO. "The standards we were required to meet to achieve claims certification help validate, from a well-recognized, independent third-party, that we're fulfilling our mission to provide value-based insurance solutions with the highest level of service, integrity and financial stewardship."

As the first qualification criterion, brands must perform in the top 80^th percentile on the 2018 J.D. Power Claims Satisfaction Index.^SM Benchmark rankings are based on overall customer satisfaction with the claims experience for 52 brands. In addition, qualifying brands must pass a rigorous audit and evaluation of 90 claim experience and operational best practices conducted by J.D. Power.

Once certified, a brand is permitted to market its achievement for 12 months with such marketing tools as a J.D. Power Claims Certification trophy, online marketing collateral and in-store merchandise displays. Certified brands also will be listed on jdpower.com for consumers to search while shopping.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.