HealthMine Report Published on Five Gaps Between Medicare Advantage Plans and Beneficiaries Hindering a Personalized Experience
The respondent group perceived five key gaps as follows:
- a "knowledge gap" in how well their plan understands them,
- a "trust gap" in relying on their plan as a trusted healthcare advisor,
- a "connection gap" on how well beneficiaries are connected to and communicate with their plan,
- a "chronic condition communication gap" in how well and often plans communicate with them about their chronic disease, and
- a "health action gap" in how proactive and responsive plans are to incent and suggest health actions to abate and manage chronic conditions
According to
To read the report, go to https://healthmine.com/wp-content/uploads/2019/11/HealthMine-Report-Personalized-Experience_11-18.pdf
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