Genpact Partners with Claim Genius to Future Proof Claims Management for P&C Insurers
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Insurers' claim operations typically involve manual processes and legacy systems, and lack integration across carriers and vendors. For example, insurance companies spend substantial money and resources on investigating, processing, and settling auto claims through a variety of manual and partially automated channels that don't always connect or communicate efficiently. This process is not just cumbersome for adjusters, but creates significant dissatisfaction for customers at the exact time when they most need their insurance company to be responsive and helpful.
"The insurance industry has been evolving swiftly on the tail of the pandemic, to remain agile and competitive in this newly tech-led field, companies need to embrace digital transformation. To better serve customers around the world, insurers can rely on
The addition of Claim Genius to the claim service ecosystem extends the capabilities and depth of innovation
- Straight-through processing and low-touch claims handling through remote inspections and automated estimates
- AI and advanced analytics enabling early identification of severity, subrogation, fraud recognition, and litigation
- Full claim lifecycle workflow and dynamic operations management enabling service level agreement tracking and monitoring, as well as enforcing compliance
- Open architecture for ease of integration and connection with client and partner applications, systems, and platforms
- Increased management visibility and insights into operations
- Access to continuing innovations in computer vision and machine learning advances with the Claim Genius partnership
"Our vision is to make touchless claims a reality and we want to work with the best in the insurance ecosystem to help solve for the many challenges facing the insurance industry," said
With the continued pressures on carriers to innovate and automate in order to better adjudicate, it is important to partner with companies offering ways to accelerate what is possible.
Visit https://www.genpact.com/cora/claims-manager to learn more.
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