Encore Insurance Builds Future-Forward, Digital-First Independent Agency with Novidea
"As a modern, digital-first independent agency, we have a future goal to scale beyond
Today's independent agents must provide a seamless, digital-first customer experience or risk losing business to more tech-savvy competitors. Customer expectations have shifted towards real-time, self-service workflows across multiple channels; however, agents must balance this with support from a human when customers need it. Only Novidea's agency management system enables self-service customer portals while supporting customer contact agents who need instant access to policy information. Independent agents, brokers, and MGAs can optimize every step of the insurance policy distribution lifecycle, from quote to policy binding and servicing to claims processing and renewals. All this makes Encore's sales team more efficient with each customer interaction, resulting in a more satisfying work experience for employees who feel empowered and supported.
"Encore understands that giving customers multichannel choices and a seamless experience is no longer a 'nice to have,' but a means of fueling growth and sustainability for independent agencies," said
The Novidea platform enabled Encore to unify its tech stack and create a highly customized, centralized system of record in which all customer data resides. Built on Salesforce Big Technology with an open API architecture, Novidea's configurable software made it easy for Encore to integrate its digital communications technology, third-party lead bidding, and customer contact centers into the management console. Novidea serves as the data collection and analysis hub where Peter and his team can pull data from connected applications and create reports on his sales team's customer call performance, prospect conversion rates, and much more. Vitale and his team can leverage the insights of the end-to-end Novidea system to measure Encore's return on investment (ROI) on its business development spending. Novidea even provides a record of customer interaction across channels, from emails to phone calls and text messages, so agents can refer to that history the next time they speak with a customer.
Learn more about the Novidea agency management platform live at InsureTech Connect 2022,
About Novidea
Novidea is a leading provider of the first born-in-the-cloud, data-driven insurance platform that enables brokers, agents, and MGAs to modernize and manage the customer insurance journey end-to-end and drive growth across the entire insurance distribution lifecycle. The Novidea platform, built to leverage the power of
For more information, please go to: www.novideasoft.com.
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SOURCE Novidea
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