Dunarea de Jos University of Galati Researcher Adds New Study Findings to Research in Economics (A Study on the Quality of Insurance Services in Romania)

2021 JUN 22 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News -- A new study on economics is now available. According to news reporting out of Dunarea de Jos University of Galati by NewsRx editors, research stated, “The present study aims to quantify the perceptions and expectations of clients regarding the quality of the products and services offered by insurance companies and insurance intermediaries in Romania.”

Our news reporters obtained a quote from the research from Dunarea de Jos University of Galati: “In this sense, we conducted an empirical study based on a questionnaire, structured in two parts, expectations versus perceptions. The questionnaire includes 22 questions about the facilities offered by the companies and insurance intermediaries, the training of employees, the quality of the services, the means of resolving for damages, customization of products according to the interests and needs of clients. Direct questions were used, with several variants of answers addressed to individuals and legal entities, in order to ensure transparency and objectivity in data processing and analysis.”

According to the news editors, the research concluded: “The factorial analysis of the data validated the assumptions made regarding the quality of services in the insurance industry, demonstrating the direct connection between the expectations and perceptions of the clients regarding the professionalism and competence of the employees involved in activities prior to, during and after the sale of insurance services and products.”

For more information on this research see: A Study on the Quality of Insurance Services in Romania. Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics, 2021,26(1):107-112. (Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics - http://www.eia.feaa.ugal.ro/). The publisher for Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics is Dunarea de Jos University of Galati.

A free version of this journal article is available at https://doi.org/10.35219/eai15840409172.

Our news journalists report that more information may be obtained by contacting Ciprian MATIS, Dunarea de Jos University of Galati, Romania.

(Our reports deliver fact-based news of research and discoveries from around the world.)