Jan. 14—After Santa Fe behavioral therapist
But unlike other COVID-19 test sites around the city, this one isn't approved by the
"I don't think it should be allowed to keep going if it's true," Sorrell said while standing in line at the site Thursday to register. "There are a lot of people who need these tests."
The company that runs the site,
According to the bureau — which gives the company an F rating — complaints covered a range of issues, such as poor customer service and requests for personal data such as driver's license information.
Representatives for the
The company, based in
In a response to the complaints, the company stated in a news release Thursday it would pause testing at its sites nationwide Friday through
But according to
"While many of the accusations against us may be hyperbolized, there are definitely areas that we need to improve on. We need to do better in ensuring our sites are compliant, our staff properly trained and above all, we need to ensure we are conducting and reporting each test accurately," the memo said, according to
The company's Twitter account has been suspended.
Its website says the company offers free testing as well as workplace testing, but when customers register online, they are asked to provide personal data such as driver's license information, a photo and their health insurance provider.
The company says in its news release it uses the independent lab
The company also says it has administered up to 80,000 tests per day and has more than 3,000 employees.
At the company's
Inside the office Thursday, a man in scrubs handed lined-up customers testing material and an information card with a QR code for them to scan and register their information. The man said the site has been open for two to three months.
The customers were then sent back to their vehicles to self-administer the test. After that, they put the swabs back in the same disposable wrapper they'd emerged from before getting in a separate line to submit the samples.
After being informed about the allegations,
Still, Vigil said he was particularly concerned about how the samples were being handled and the legitimacy of the results.
Sorrell had similar concerns. While administering the test in his car, he criticized the way in which the samples were kept.
"It should be in some kind of sealed container," he said, "but like I said, I needed to get tested."
"It is a little concerning," she said before leaving. "Especially with how many people are in line here."
About 45 people could be seen waiting in line Thursday. Among them was
Volden said he overheard a conversation about the allegations and became skeptical once he saw that the site was not on the
He said he was told about the site when he called local hospitals to inquire about testing locations.
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