Collective Health Has Biggest Jump Ever in Member Growth and Prepares for 2019 Expansion

Business Wire

By transforming the healthcare experience for companies and their employees, Collective Health brings on new clients across wide array of industries and maintains 100 percent client renewal rate

Set to open third office in Salt Lake City to support the operations team as Collective Health expands its membership nationally

SAN FRANCISCO--(BUSINESS WIRE)-- Collective Health today announced continued adoption of its enterprise solution in 2018, which helps employers understand and optimize their healthcare spend while bringing people a better healthcare experience. In 2019, Collective Health expects to continue to substantially grow membership across a diverse range of industries, while maintaining the health insurance industry’s highest Net Promoter Score (NPS) of 70+ for its member experience.

To support its growth and sustained momentum, the company will open a dedicated operations hub in Salt Lake City with a new and experienced leader, Scott Murray, who will join the team as Senior Vice President of Operations.

“When we set out five years ago, we had a hypothesis that by applying the latest enterprise software technology and user experience design, we could empower American employers to take the reins of their $1.2 trillion in annual healthcare spend,” said Ali Diab, Co-founder and CEO of Collective Health. “Five years on, self-insured employers are using Collective Health at an accelerating and national scale to take control of their healthcare investments. Employers recognize the power and value that our modern technology platform and large-scale data science capabilities provide, including the flexibility and transparency they need to deliver an unmatched health benefits experience to their people, while making their employee healthcare budgets go as far as they possibly can.”

National employer health benefits costs rise by 6 percent annually, but Collective Health’s platform approach, combined with its industry-leading member service, has proven to help employers better manage and reduce healthcare costs. In a cost report released earlier this year, Collective Health examined medical trend across clients who had been on the platform for at least two years, and revealed a -0.3 percent trend, effectively decreasing their year-over-year costs.

Additionally, the company continued to expand its partner ecosystem in order to help clients maximize the latest health offerings. Collective Health now has over 140 health partnerships and successfully enabled more than 600 integrations in conjunction with its customers. By centralizing data feeds across its platform, Collective Health allows clients to save time and costs while harnessing the latest innovations to address common health issues like behavioral health, maternity and fertility, and more.

“By building our technology from the ground up, Collective Health is able to simplify complex healthcare experiences and burdensome administration,” said Dr. Rajaie Batniji, Co-founder and Chief Health Officer of Collective Health. “The Collective Health platform brings clarity and streamlines benefits so members can intuitively navigate the healthcare system and take advantage of the programs being offered by employers. The proof points we demonstrated across experience, engagement, and cost management are leading to increased interest and adoption from companies of all sizes, and across all industries.”

Collective Health saw wide adoption and has over 45 clients, including Activision Blizzard, Pinterest, Uber, and The Ensign Group, among others. These clients represent an increasingly diverse set of industries ranging from entertainment, gaming, and publishing to retail, ecommerce, and transportation. In 2018, Collective Health had a 100 percent renewal rate for eligible clients and grew its enterprise client base by more than 50 percent.

“As a company that prioritizes building positive experiences for Pinners, we bring that same dedication to creating a safe and supportive environment for employees through inclusive benefits,” said Alice Vichaita, Head of Global Benefits with Pinterest. “We believe supporting people to be their whole self ultimately leads to happier, more productive employees. Collective Health provides a truly exceptional product and service that align with our values, empowering people to make smarter choices when it comes to their own healthcare.”

To continue providing exceptional service and support the rapidly increasing client and member base, Collective Health is adding to its already expanding workforce, which surpassed 500 people this year. In addition to its headquarters in San Francisco and its engineering hub in Chicago, in early 2019 the company will open a Salt Lake City office. The new location will support the expansion of the company’s geographic footprint, creating an operational hub which is expected to bring hundreds of jobs.

In January, Collective Health is bringing on operations and customer service veteran, Scott Murray, as Senior Vice President of Operations to help the team scale quickly, while maintaining trust with members. Previously Scott spent over 15 years at eBay where as Vice President of Customer Service Product & Technology Solutions he oversaw eBay’s customer service technology platform that enabled ~350 Million customer interactions annually. He also played a key role in the company’s expansion in Utah where he co-led the transformation of eBay’s global customer service, with a focus on improving the customer experience while reducing costs.

“Customers want and deserve a better healthcare experience - Collective Health is leading the way to make this a reality,” said Scott Murray. “The company has experienced exponential growth while protecting and increasing the trust of its members. I’m thrilled to be a part of the industry transformation Collective Health is driving.”

About Collective Health

Collective Health is powering the Employer-Driven Healthcare Economy with the first Workforce Health Management System––giving employers a platform to simultaneously manage their healthcare investment and take better care of their people. With more than 200,000 members and 45 enterprise clients, Collective Health is reinventing the healthcare experience for self-funded employers and their employees across the U.S. Founded in October 2013 and headquartered in San Francisco, Collective Health is backed by NEA, Founders Fund, GV, Sun Life, and other leading investors. For more information, visit https://www.collectivehealth.com.