Citizens Advice Issues Statement on FCA’s Insurance Finding
"We knew insurance companies were penalising loyal customers, but it is shocking that the
"The insurance industry has said they want to tackle the loyalty penalty - but it's hard to see how they can achieve this when companies don't even have these basics in place.
"The
"This is symbolic of a wider issue across essential markets like mortgages, broadband, mobile and savings.The Competition and Markets Authority needs to look very carefully at this as they respond to our super-complaint on the loyalty penalty."
Notes to editors
Citizens Advice is made up of the national charity Citizens Advice; the network of independent local Citizens Advice charities across
Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers.
Citizens Advice is the statutory consumer advocate for energy and postal markets. We provide supplier performance information to consumers and policy analysis to decision makers.
The Citizens Advice Witness Service provides free and independent support for both prosecution and defence witnesses in every criminal court in
Citizens Advice also offers Pension Wise appointments at 500 locations across
The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
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