Canceled rides and stranded patients as case builds against Medicaid transportation broker Veyo, state social services agency
On the one hand, settlement talks have gotten off to a promising start in a
"There hasn't been much disagreement with the stories we've been presenting," lawyer
Yet, even as the talks proceed, the complaints persist about Veyo's performance and about the quality of the
"We continue to get calls every day because people aren't being picked up and aren't getting the care they need," Haslam said.
This disconnect exists even though Lamont's administration appears "to be committed to bringing relief to our fellow residents," he said.
Lamont has declined to reappoint Social Services Commissioner
Haslam said "bridges have to be built over the gaps" in services, The breakdowns often occur when patients or their nurses, doctors or social workers are speaking to Veyo's call center. Increasingly, rides are cancelled without the advanced notice required by federal law, and patients who in many instances have had these rides for years are stranded.
"The individual doesn't know what's happening. All they know is the ride didn't show up," Haslam said.
The deficiencies have been highlighted every month in legislative meetings since Veyo started on
Veyo, under contract until 2020, has earned
As the complaints have mounted, transparency has diminished. A panel of advocates and lawyers that used to track complaints and monitor the contractor's response has been disbanded. In its place is an internal group that includes Medicaid recipients chosen by Veyo. Advocates, lawyers and the press aren't invited to its meetings.
"My hope is that a new commissioner will look at this whole program with a fresh eye and also understand the obligation to the public," said lawyer
A second informal settlement conference between the two sides is expected before a formal session is scheduled with
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