Azuga Releases New Whitepaper Demonstrating How Dashcam-Based Video Telematics Can Help Carriers Reduce Losses and Improve Commercial Auto Profitability

Business Wire

FREMONT, Calif.--(BUSINESS WIRE)--
Azuga, a Bridgestone company and a leader in fleet management, video telematics and safety solutions, published its new whitepaper, The Case for Dashcam-based Commercial Auto Insurance. Drawing on data from thousands of fleets and deep experience with insurers, the paper examines how connected dashcams are helping insurers address rising claim costs, fraud, and growing pressure around liability and litigation and why more carriers are turning to video to gain clarity and control in today’s challenging market.

The commercial auto industry continues to face significant volatility: claim severity trends remain elevated, nuclear verdicts are reshaping settlement strategies, and staged accidents are increasingly targeting commercial vehicles. The whitepaper outlines how dashcam programs, when supported by video insights and driver-safety tools, can offer insurance carriers a clearer, more accurate view of fleet risk, helping improve both operational efficiency and underwriting outcomes.

“Better visibility leads to better decisions. With clear, reliable video, insurers and fleets gain the confidence they need to manage risk more effectively.” - Tom Erdman, Executive Vice President, Azuga

Key Insights from the Whitepaper

The whitepaper highlights several areas where video telematics is making a meaningful impact for carriers:

Clear, objective claims evidence

Dashcams provide real-time footage that helps resolve claims faster, reduces back-and-forth between parties, and gives adjusters the information they need to determine fault confidently.

Better protection against fraud and exaggerated claims

With commercial vehicles often targeted for staged accidents, video offers carriers a reliable way to verify what actually happened and protect themselves from unnecessary losses.

More accurate understanding of driver behavior

Video paired with telematics gives insurers a fuller picture of how fleets operate, helping underwriters and risk teams identify patterns, refine pricing, and support stronger safety programs.

Fewer collisions through proactive coaching

When fleets use video to coach drivers and reinforce safe habits, they see fewer incidents which directly benefit carriers’ loss ratios.

Industry Expertise Supporting the Findings

The whitepaper also features insights from Matteo Carbone, a globally recognized insurance thought leader and Founder of the IoT Insurance Observatory, who contributed expert commentary to the report. Carbone’s perspective reinforces the growing industry consensus around the value of connected video.

“There is a significant consensus in the insurance sector about the positive and robust ROI of fully subsidized dashcam-based safety programs for heavy vehicles. Note: the IoT Insurance Observatory research has shown that an insurer's safety program can achieve a positive ROI across any commercial auto insurance portfolio if the carrier adequately leverages insights from these connected cameras in its processes.” -Matteo Carbone, Founder, IoT Insurance Observatory

Carbone’s insights underscore the momentum behind video telematics and highlight its increasing role in modern commercial auto insurance strategy.

A Helpful Resource for Carriers Building or Expanding Dashcam Programs

The whitepaper also includes practical guidance for carriers interested in strengthening or launching their own video programs. Topics include:

How to communicate the value of dashcams to insured fleets
Ways carriers are using incentives to encourage adoption
Best practices for handling footage, privacy, and data transparency
How to work effectively with telematics providers to support both fleets and claims teams

Download Your Copy of the Whitepaper

The Case for Dashcam-based Commercial Auto Insurance is available now.

Download the full whitepaper at https://azuga.me/li2Yn6

About Azuga

Azuga, Bridgestone’s globally trusted fleet management solution, transforms vehicle data into actionable insights that improve safety, reduce costs, and boost operational efficiency. The Azuga platform combines advanced hardware, an intuitive software suite, and powerful analytics to support commercial fleets, government agencies, and insurance providers. Azuga is trusted by thousands of customers across the United States and Canada, delivering powerful and cost-effective solutions for organizations of all sizes from small businesses to large enterprises.